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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5637 Carolina Beach Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
5637 Carolina Beach Rd, Wilmington, NC
28412, United States
Hours
Reviews
1.8
194 reviews
5 stars
31
4 stars
5
3 stars2
2 stars
13
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from supervisors and staff, leading to frustration and dissatisfaction.
Delivery Issues
Numerous complaints about packages being marked as delivered without actual delivery, misdelivered mail, and inconsistent service.
Staff Performance
While some employees received praise for their helpfulness, others were criticized for being unhelpful and dismissive.
Communication Problems
Customers frequently experienced difficulties reaching the post office by phone, with many calls going unanswered.
Overall Experience
The overall sentiment is negative, with many customers expressing frustration over repeated issues and a lack of accountability from management.
- JMJaguar MGBGTNov 8, 20251.0They should change their motto "we don't deliver for you." I was sent a certified letter. Informed Delivery told me that it would delivered on Monday. Finally, on Wednesday, a peach colored sticker was placed on my door at 5:30 at night. I was home. Nobody knocked or rang the doorbell. Early Thursday morning I contacted USPS.com/redelivery requesting delivery on Friday. I spoke with the postal carrier that day who said they never received anything to deliver. Early Saturday morning I called USPS and after spending 15 minutes with the auto phone lady, I asked to be connected to a representative who told that redelivery was not available. I honestly think they never even had the certified letter in the truck when they put the peach colored sticker on my door. Their intent, from the beginning, was to have me pick it up from the post office. This is not what the sender intended when they paid $10.48 for the certified letter. They didn't want to put a disabled person, who just returned from the hospital, in jeopardy. However, our post office seems to get some amusement from doing so.
- JPJoshua ParsonsOct 2, 20253.0It's a post office
- CHCarolee HaleJul 25, 20251.0This post office has the most rudest and unprofessional supervisors I’ve ever encountered. I had a package that was going back and forth between Wilmington and Fayetteville. When I went to the post office to inquire about the status and reason for the back and forth I was greeted by a supervisor, Kirk and before I could finish talking he told me to stand to the side that he has someone looking into it. He then walked off. Not sure how he could read my mind. The next supervisor, Renne Wells came up to speak with another unhappy customer. After she was finished, I walked up to inquire about my package and she told me “You are going to have to wait because I have a job to do”. I honestly was blown away with that comment. The clerk named Mike at another window was the only one who was willing to help me. I gave him my name and contact number as I had been there for 30 minutes and needed to get back to work. He assured me that he would be in touch. As I was stepping away the supervisor, Renne came back up and was incredibly rude. I told her that as a supervisor she has very poor customer service and with a snarky attitude she said “well I’m sorry”. I asked for her name and with another attitude told me her name. I’m literally appalled with this woman’s behavior. Mike, the window clerk called me later that day to tell me that the package was sent back to Fayetteville again. He said he would call me the next day. He called me the next day and told me what had happened. The pharmacy where I get my meds from had two different QR codes on the package. I needed to call my pharmacy to correct the issue. Mike went above and beyond to help me which is very much appreciated. Those two supervisors should not be in a supervisors role. Sad thing is they probably won’t be held accountable for their actions which is unfortunate.
- KPKevin ParrishDec 21, 20171.0For two days straight, an Amazon package sent through this post office was deemed "undeliverable," but somehow the delivery person managed to cram bills and other junk into my mailbox on both days. Even more, my mailbox is directly across the street from my house. On Day 1 I chalked the status as pure laziness given the rainy weather, but on Day 2 the sky is sunny and the delivery person still couldn't place a DVD-sized package into my mail box, or place it on the front porch. I can't help but think this delivery person broke open my package, rewrapped it, and stuffed it under his/her Christmas tree.
- RWRobert WilsonMar 9, 20171.0My book was to be delivered 2/6/2017 but the post office lost it. It is now 3/9/2017 and no book. Now they notified me I am not living in my condo, its vacant. This post office is so screwed up it a wonder anyone gets mail. I have to make another visit to the post office to speak to the supervisor and she will tell me there is nothing she can do - the book is some where in Virginia - maybe. Yes I still live in my condo and no it is not vacant!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service on 5637 Carolina Beach Rd?
You can send mail, ship packages, get money orders, rent PO Boxes, apply for passports, purchase gift cards, and more at this Post Office.
Can I apply for a passport at this location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need to schedule an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours are available at select locations.
What are the Post Office hours at 5637 Carolina Beach Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Are the PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with the local Post Office for exact lobby hours.
How can I reserve a PO Box at this location?
You can search for available PO Boxes and reserve one online at the USPS website. Instructions for setup completion in person will be provided afterwards.
What is the cost for getting a passport photo at this location?
The current fee for a passport photo at USPS is $15.
Are there any nearby restaurants where I can grab food before or after visiting the Post Office?
Yes, nearby options include Hibachi Bistro for Japanese cuisine, Domino's Pizza for quick delivery or dining, Thai Traci for Thai food, and The Fuzzy Peach for frozen yogurt and ice cream.
What nearby fitness centers are close to the Post Office at 5637 Carolina Beach Rd?
There are several gyms nearby such as Crossfit, CrossFit Carolina Beach, Fit Body Boot Camp, and F45 Training Monkey Junction for various workout options.
What nearby services could be useful for customers visiting the Post Office?
Nearby services include Han-Dee Hugos and Mobil gas stations for fueling needs, MyEyeDr. for eye care, and Southern Sign Company for business advertising requirements.