Business Details
About
Logistics Service
With more than four decades of experience, AIT’s residential delivery division manages direct-to-consumer and B2B shipments on behalf of retailers of all sizes, all around the world. They offer multiple service levels, experience across a wide range of commodities, and can quickly develop informed and efficient solutions — tailored just for your specific needs.
Location
Hours
Frequently Asked Questions About AIT Home Delivery
How do I check the status of an existing delivery?
You can check the status of your shipment by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
How do I schedule a delivery?
You can schedule a delivery service by calling our customer experience team at 1-866-939-7737. If you are a DICK’S Sporting Goods customer, please dial 1-855-413-8100.
Am I required to provide shipment dimensions and weight to get pricing?
Yes, both shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from the local delivery terminal?
No, customer pickup is not available. Our expert teams will deliver your shipment directly to the destination address.
Do you provide a warranty for your assembly work?
Yes, depending on the product, we provide a range of warranties for our work, beginning at 30 days and lasting for as long as one year.
Do you assemble any product?
Yes, in addition to our standard catalog of assembly items, including furniture and outdoor sporting equipment, we will also provide pricing for assembly of other items.
Can you move the product for me to the location I need it in?
Yes, we can arrange for in-room delivery as part of our white glove delivery service. Please include that preference in your pricing request.
Are your technicians background checked?
Yes, all our professional technicians undergo thorough background checks and are also bonded and insured.
Can outdoor shade structures be assembled on pavers?
Yes; however, paver assembly availability is product specific. We will assemble pergolas and smaller gazebos (10’ x 10’) with an existing concrete slab, for example, on pavers. Products NOT assembled on pavers: gazebos, sheds, play sets, carports. Anchoring is not available for products assembled on pavers, as it can cause the pavers to crack. For more details, please contact us for pricing.
Do you offer trash removal?
Yes, we can arrange for trash removal as part of our white glove delivery service. Please include that preference in your pricing request.
Are you able to remove my old product?
Yes, we can arrange for product removal as part of our white glove delivery service. Please include that preference in your pricing request.
Will you be able to work with my schedule?
Yes. We will gather your availability and schedule you for the most accommodating time possible.
What do you charge for assembly?
The cost will vary depending on the product size, make/model, and service area. Please contact us for pricing.
Do you assemble shed bases?
Not yet; but we are looking into adding this service to our catalog.
Can you assemble products on grass?
Yes, depending on the terrain, we can assemble certain items on grass, including trampolines, basketball systems, small sheds (7’ by 7’ or smaller), and shade structures that are not gazebos. For details and pricing, please call us.
Do you include anchoring?
Anchoring is included for in-ground basketball hoops, play sets and some sheds. For an additional cost, we can add anchoring to gazebo, pergola, and carport assembly, as well. Anchoring is not available for products assembled on pavers, as it can cause the pavers to crack.
Do you offer any senior or military discounts?
No, we do not offer senior or military discounts.
How can I check the status of my delivery with AIT Home Delivery?
You can check the status by calling AIT Home Delivery's customer experience team at 1-866-939-7737. DICK’S Sporting Goods customers should call 1-855-413-8100.
How do I schedule a delivery service?
Schedule a delivery by calling the customer experience team at 1-866-939-7737, or 1-855-413-8100 if you are a DICK’S Sporting Goods customer.
Is providing shipment dimensions and weight necessary for pricing?
Yes, shipment dimensions and weight are required for accurate pricing.
Can I pick up my shipment from AIT Home Delivery’s local terminal?
No, customer pickup is not available; deliveries are made directly to the destination address by expert teams.
Does AIT Home Delivery offer white glove services such as in-room delivery and assembly?
Yes, they offer white glove delivery services including in-room delivery, customizable assembly and setup, trash removal, and old product removal.
Are the technicians background checked and insured?
Yes, all professional technicians undergo thorough background checks and are bonded and insured.
What are the operating hours for AIT Home Delivery in Wilmington, NC?
They are open Tuesday through Saturday from 6:00 AM to 8:00 PM and closed on Sundays and Mondays.
Where is AIT Home Delivery located in Wilmington?
AIT Home Delivery is located at 3940 U.S. 421, Suite 500, Wilmington, NC 28401.
What nearby businesses can assist with complementary services to AIT Home Delivery’s logistics?
Nearby places like Professional Builders Supply, Ferguson Plumbing Supply, and Bobcat of Wilmington offer building supplies, plumbing, and industrial equipment that could complement your delivery and assembly needs.
How can nearby businesses help customers planning a delivery or installation with AIT Home Delivery?
Customers can visit nearby suppliers such as White Cap for hardware needs or Dillon Supply Company for industrial equipment to prepare for deliveries or installations coordinated with AIT Home Delivery.
Are there local services near AIT Home Delivery that can assist with home improvement or restoration?
Yes, Valiant Restoration, LLC and Bath Fitter offer building supply and home improvement services, which can be useful before or after delivery and assembly services from AIT Home Delivery.