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United States Postal Service

2.2
(206 reviews)

Business Details

224 E Holding Ave, Wake Forest, NC
27587, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 224 E Holding Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
224 E Holding Ave, Wake Forest, NC
27587, United States

Hours

Reviews

2.2
206 reviews
5 stars
45
4 stars
12
3 stars
10
2 stars
13
1 star
126

What are people saying?

AI-generated from recent customer reviews

Service Quality

While some customers praised friendly and helpful staff, many reported issues with rude service and unprofessional behavior from employees.

Delivery Issues

Numerous complaints about packages being misdelivered, not delivered at all, or being left in unsafe conditions.

Long Wait Times

Customers frequently mentioned long lines and slow service, particularly during busy hours.

Facility Condition

The post office building is described as outdated and messy, with calls for renovations and better organization.

Customer Support

Many customers expressed frustration over the lack of phone support and difficulty in resolving issues.
  • ST
    sharon timor
    2 days ago
    5.0
    A warm recommendation for Alison, a wonderful and caring employee. She helped me with everything, with a big smile and great patience!!
  • RM
    Rebecca M
    6 days ago
    2.0
    The Wake Forest Post Office still leaves a lot to be desired. But my service has improved somewhat. I get the majority of mail expected now, that is, if there is a decent carrier working that day. If there isn't, the carrier might deliver your mail to someone else's mailbox, as they don't check if they are going in the correct order. The postmaster responded that my carrier wasn't working that day. Well, who delivered the mail to the wrong mailboxes???? It didn't magically happen; a postal employee did that. So why not correct the problem with the employee who keeps making this mistake every week? They still get paid whether they perform the job correctly or not, so work ethic seems lacking as there are no consequences for all the errors. I will need to renew my passport and driver's license soon, and the last time these documents were delivered to addresses other than the ones I provided. So this is a huge security risk. I wish we could pay for a reliable company to deliver these important documents to us.
  • CC
    clonetroop211
    Feb 12, 2026
    1.0
    Tracking says tried to deliver on Saturday to a business. No door tag was left and never tried to deliver again. Come to post office on Thursday to find packages and they do not know where it is. Carrier says needed new address because address was not there. This post office has to be the worst in North Carolina and possibly the US. I despise coming here because the people up front could care less if you're helped or not. The manager I spoke to didn't help and wouldn't take responsibility.
  • AR
    Andy Rivera
    Feb 6, 2026
    1.0
    They lost or stole a phone I ordered for $1000
  • RH
    Rod H.
    Jan 31, 2026
    1.0
    My package was received at the Wake Forest post office, and was supposed to be delivered to me in Wake Forest the same day. Somehow it ended up at the Greensboro distribution center with no delivery date, and still being processed.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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