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The UPS Store

3.2
(234 reviews)

Business Details

3650 Rogers Rd, Wake Forest, NC
27587, United States
(919) 453-2844
https://locations.theupsstore.com/nc/wake-forest/3650-rogers-rd

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5596 in Wake Forest offers expert packing, shipping, printing, document finishing, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Harris Teeter Shopping Center On Rogers Rd.

Details

  • DeliveryNot available

Location

The UPS Store
3650 Rogers Rd, Wake Forest, NC
27587, United States

Hours

Reviews

3.2
234 reviews
5 stars
122
4 stars
4
3 stars
5
2 stars
12
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being friendly and helpful, while others are criticized for rudeness and lack of professionalism.

Efficiency

Many customers appreciate the quick service and efficiency, especially during busy times, although some report inconsistent experiences.

Pricing Issues

Several customers expressed dissatisfaction with pricing, particularly for printing services and packaging materials, feeling they were overcharged.

Inconsistency

Experiences vary widely; some customers report excellent service while others have faced significant issues, leading to a perception of inconsistency.
  • SB
    Stephanie Burris
    Feb 18, 2026
    5.0
    Ethan was fantastic! I mixed up some return bar codes with products, and he took the time to help me sort them out. He went over and beyond to help me while I flustered. He should be the manager there.
  • MP
    mc “PD1” PD1
    Feb 7, 2026
    5.0
    Went in this store, they were busy,but I was out in under 5 minutes. I don't think lightning, could have been much faster, thanks to the fast employees, they should have, lightning on their shirts.Great job,very polite, very knowledgeable, what else, could you ask for. Thanks, and I will return, to return 😁
  • DM
    Dana Mayberry
    Feb 3, 2026
    5.0
    Shout out to Ethan and Conner for awesome customer service today! Love this store and I don’t go anywhere else for shipping needs.
  • RD
    Robert Dunbar
    Dec 31, 2025
    1.0
    After UPS failed to pickup my pre-paid golfclub shipment on 12/30, I was told to take it to this store on 12/31. I was leaving for Florida for two months right after New Years. When I arrived, "Joe Charm School" behind the counter refused to accept it and sarcastically pointed to the stupid sign refusing drop-offs. This store and the people in it suck. If possible, void it. Take the extra few minutes to go to the Wakefield location. You'll get a much friendlier reception.
  • EL
    Elsa Lou
    Dec 24, 2025
    2.0
    Not the service I have received from other UPS stores. Staff don't seem very customer service oriented. A smile and hello goes a long way. I needed a label printed for an Amazon return & I asked them to print it. I was told it would cost me over $4.00 for them to print it. Really? That $4 just cost them a customer.

Frequently Asked Questions About The UPS Store

What services does The UPS Store #5596 in Wake Forest offer?

The UPS Store #5596 offers packing, shipping, printing, document finishing, notary, shredding, faxing, and mailbox services.

What are the operating hours of The UPS Store #5596?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and is closed on Sundays.

Brand Certified Facts from The UPS Store

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