United States Postal Service

2.3
91 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 271 Jackson Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
271 Jackson Plz, Sylva, NC
28779, United States

Hours

Reviews

2.3
91 reviews
5 stars
27
4 stars
2
3 stars
1
2 stars
4
1 star
57
  • CL
    Carolyn Littlewood
    6 days ago
    1.0
    This facility keeps on lying to their customers! I've never seen a USPS facility that keeps on lying and make faces when talking to a customer! Most are unwilling to help! They are very dumb! They would say stupid stuff just to drive customers away! This facility is a disgrace to the company!! Update: I went to the post office to claim my package. A blonde and brunette clerks were so aggressive. I asked why do drivers keep on lying on the delivery status. It has been an ongoing thing. They said they don't know about it as they are just clerks. I asked if don't they operate as one. The blonde even gave me an analogy about Walmart in a sarcastic manner! The employees in this location are extremely rude and obnoxious.
  • SL
    Sylva LogCabin
    Nov 11, 2025
    1.0
    They consistently lose my packages And seem to have a spiteful edge to them. After reading other reviews I see I’m not the only one. The larger fellow specifically seems to intentionally disrupt the flow of people getting their packages in a spiteful manner. I had a small package and we have an obvious parcel locker that was empty. They returned it back to post office because wouldn’t fit in mailbox. I went in to retrieve it and they didn’t give it to me. They must have “misplaced” it.
  • TS
    Tyler Sorrell
    Oct 2, 2025
    1.0
    Let me talk to a real person on the phone not a robot, been waiting 2 weeks on a package I mean seriously
  • HL
    Hollie Little
    Sep 9, 2025
    1.0
    Lost my package. Went up there 2 different times after I had already sent it off and they looked for it and said they ”have no idea what could have happened to it.” It had a QR code that was scanned and it never left the post office because the tracking number never updated. I now have to give the customer a refund due to their error. I understand things happen but this has never happened with UPS. Plus the post office won’t even give you a tiny piece a tape to seal your package! Then they lose it?!? Not cool.
  • EE
    Emm Ettinger
    Aug 14, 2025
    1.0
    They will straight up tell you they won't deliver large packages. Even if you have a delivery box with easy access. They say "it won't fit in our vehicle" even if it's not super large (most recently it was folding kayak seats and kayak paddles that are in half so maybe 3 ft long but like 5 inches wide). If it doesn't fit in their vehicle for that day they NEVER try to redeliver and make you come get it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.