United States Postal Service

2.3
94 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 271 Jackson Plz to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
271 Jackson Plz, Sylva, NC
28779, United States

Hours

Reviews

2.3
94 reviews
5 stars
27
4 stars
2
3 stars
1
2 stars
4
1 star
60
  • CD
    Charla Donatelli
    Dec 13, 2025
    1.0
    Constantly getting packages marked as delivered when they have not been delivered. Recently 2 mailers were delivered CUT OPEN and all of the contents are stolen. I highly suspect someone from this post office stole these items. I don’t trust them at all. Make sure you have insurance on anything you mail through this post office.
  • CB
    Chris Busby
    Dec 6, 2025
    1.0
    Sorriest Post Office I've ever encountered. Leaves your package sitting on the lid of the mailbox.
  • AL
    April Lumbers
    Nov 26, 2025
    1.0
    To the employee that did not have the decency to return my husband’s lost flashlight $60 (that one of you admitted finding) may it cost you $6000 and 6 years of darkness! 🫶🏾
  • CL
    Carolyn Littlewood
    Nov 18, 2025
    1.0
    This facility keeps on lying to their customers! I've never seen a USPS facility that keeps on lying and make faces when talking to a customer! Most are unwilling to help! They are very dumb! They would say stupid stuff just to drive customers away! This facility is a disgrace to the company!! Update: I went to the post office to claim my package. A blonde and brunette clerks were so aggressive. I asked why do drivers keep on lying on the delivery status. It has been an ongoing thing. They said they don't know about it as they are just clerks. I asked if don't they operate as one. The blonde even gave me an analogy about Walmart in a sarcastic manner! The employees in this location are extremely rude and obnoxious.
  • SL
    Sylva LogCabin
    Nov 11, 2025
    1.0
    They consistently lose my packages And seem to have a spiteful edge to them. After reading other reviews I see I’m not the only one. The larger fellow specifically seems to intentionally disrupt the flow of people getting their packages in a spiteful manner. I had a small package and we have an obvious parcel locker that was empty. They returned it back to post office because wouldn’t fit in mailbox. I went in to retrieve it and they didn’t give it to me. They must have “misplaced” it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.