United States Postal Service

3.4
36 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2311 Us 70 Hwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2311 Us 70 Hwy, Swannanoa, NC
28778, United States

Hours

Reviews

3.4
36 reviews
5 stars
19
4 stars
3
3 stars
1
2 stars
1
1 star
12
  • LC
    L C
    Apr 13, 2021
    2.0
    Don't get a PO Box here. Nice staff that seem to care, but the organization is lacking. Twice my packages have been misplaced. Once, it was placed in a wrong PO Box several months ago, the person working there located it and got it to me right away. The second time, I have a package that was reported as 'arrived at post office' on the tracking. It was never marked as delivered but I was sure that if I went to the counter and asked for my package it would be right there. Unfortunately, nobody was able to find it. I went back the next day, and waited 15 minutes at the counter while they scrambled to find it. They finally sent me away saying they'll let me know when/if they find it. I don't have much confidence in the USPS as I have had issues with lost packages in the past that never got resolved. This experience certainly didn't help.
  • JJ
    Jpmillercreations
    Oct 15, 2020
    5.0
    Best post office in Buncombe County. Staff is efficient, profesional, friendly and effective. They go the extra mile.
  • OO
    Oscar
    Jul 9, 2019
    1.0
    Lost 2 of my packages and don’t ever accept blame for their mistakes. Horrible customer service.
  • KF
    Kacy Fair
    Jul 9, 2017
    1.0
    If I could give this place less than one star I absolutely would. They are absolutely the worst at delivering packages. My house is clearly marked and visible from the road, yet somehow, every package I order receives the same error, saying they could not leave the package at the front door. Anything that is shaped like a credit card, I never receive either! Then it will take them 20 minutes to track down your package in the back room because none of them at the actual office ever seem to be in any sort of hurry. I try my hardest not to have anything shipped through the postal service due to THIS horrible place.
  • VV
    Valerie VanBooven
    Dec 25, 2011
    1.0
    This post office is the absolute pits.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.