The UPS Store

Reviews

• AV

  Alejandro Gil Cuenca Vega

  Feb 3, 2026
  1.0
  The manager has a very bad shape and bad treatment with customers, and from what I could notice even with his workers, I hope one day the UPS quality control will take care of this serious problem that affects the excellent service and prestigious name of the UPS company
• DF

  danielle freeze

  Jan 12, 2026
  1.0
  Lady working front desk tried to force me to buy box for Amazon returns and refused to accept in original package box even though it was shipped originally from Amazon this way. Need to do better training if this isn't intentional I left and will return at a different location.
• NM

  Nyi Myint

  Dec 30, 2025
  1.0
  After waiting in line for notary services, asked to step aside while serving more customers until the notary line filled up. Staff was rude and indifferent. I won't be back.
• JC

  justin clark

  Dec 24, 2025
  1.0
  This place scams you out of money and are so disrespectful to the customers. They charge extra just because they are a franchise and make their own rules and act like they are UPS policies! They will make you buy envelopes and brown wrapping paper from them when you already have your stuff wrapped in brown paper. They will argue with you on how you send Amazon stuff back when clearly Amazon does not require a box or label! Its too bad this is the only UPS store in Statesville
• EW

  Ellen W.

  Dec 18, 2025
  1.0
  I had a disappointing experience with customer service at this location. Staff made me feel as though I was inconveniencing them while completing a routine Amazon return. Unfortunately, my returns were incorrectly labeled, which resulted in items being shipped to the wrong destinations. I later received an email from Amazon indicating that one item was not received, while three unexpected items were. As a result of this error, I am now being charged for an item I properly returned—a pair of shoes valued at over $100—that never reached its intended destination. When I raised the issue, this UPS Store location did not take responsibility for the error or offer a meaningful resolution besides "just reach out to Amazon Customer Service". While I understand that new employees require training and patience from the customer—which I provided—the new female employee assisting me appeared visibly frustrated and unprofessional throughout the interaction. Overall, the experience lacked accountability and basic customer service standards.

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