The UPS Store

3.7
117 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2750 in Southern Pines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Pinecrest Shopping Plaza Near Belk's.

Details

  • DeliveryNot available

Location

The UPS Store
10205 US Hwy 15-501, Southern Pines, NC
28387, United States

Hours

Reviews

3.7
117 reviews
5 stars
72
4 stars
7
3 stars
3
2 stars
4
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, although some reported negative experiences with specific employees.

Pricing Issues

Several reviews mentioned concerns about overcharging for services, particularly shipping and notary fees.

Store Condition

Multiple customers noted unpleasant odors in the store and suggested that cleanliness and maintenance need improvement.

Service Efficiency

While many customers appreciated the quick service, some expressed frustration with long wait times and inefficient handling of certain requests.
  • KJ
    Kenneth Jenkins
    2 days ago
    1.0
    January 10th 2026 3:48pm. Absolutely worst experience ever. Rude, unprofessional, and arrogant employees. Customer service is nonexistent at this location.
  • JT
    Jessy Tornero
    Dec 5, 2025
    1.0
    Horrible, had questions and would just kept being sent to another associate, carried my big box back and forth a total of 4 times. When I finally just need to drop of my box, there was visibly no space were I was told to leave it, several associates saw and nobody did anything about it. Won't be coming back.
  • CH
    Cindi Hamilton
    Dec 4, 2025
    3.0
    Normally, I have a good experience with UPS; however I am upset because I believe I was overcharged for shipping and nobody there really cared. Terminal: POS27500 DATE: 11/1/25 I mailed a small package - 1 lb. 5 oz I was charged $19.78 - ridiculous! It was only 1 lb. I have sent a similar item in the past through you all as mail too, and that was like $6. Something is not correct with almost $20 for 1 lb. I want a partial refund because this amount can NOT be correct. The package was being mailed to Morehead City from Southern Pines.
  • OO
    Olga
    Nov 29, 2025
    1.0
    I bought 100 stamps and I was charged .95 cents per stamp. At the time I was not aware how much a stamp cost. Two days later I found out that one stamp cost .78 cents. I went back to the store and told them I was incorrectly charged. The response from the person at the counter was, we told you how much it was and you paid it. We don’t give refunds on stamps. And we can charge whatever price we want. Don’t throw your money away at the UPS Store.. Go to the Post Office where they WILL NOT rip you off. Imagine how much they are ripping you off in all the other services they provide? Don’t patronize a business that is more concerned for their profit, than being fair to their customers.
  • CC
    Claire
    Nov 7, 2025
    5.0
    The best customer service ever! I’ve been to other UPS stores and none has been as reliable and friendly, knowledgeable and fast in processing services. I’ve been coming here for a few years now and the staff just make things happen. I even stopped going to the post office in town because they are that rude. This UPS store rocks!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours for The UPS Store in Southern Pines?

The UPS Store in Southern Pines is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.