United States Postal Service

2.5
127 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2001 NC Highway 172 to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2001 NC Highway 172, Sneads Ferry, NC
28460, United States

Hours

Reviews

2.5
127 reviews
5 stars
37
4 stars
6
3 stars
5
2 stars
9
1 star
70

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with packages being misdelivered, not delivered at all, or marked as delivered without any attempt made.

Customer Service

While some staff members received praise for their helpfulness, many reviews highlighted rude and unprofessional behavior from certain employees.

Operational Hours

Customers expressed frustration with limited operational hours, including unexpected closures for lunch, making it difficult to access services.

Staffing Problems

Many reviews indicated that the post office is often understaffed, leading to long wait times and inadequate service.
  • BM
    Beth Mann
    Jan 3, 2026
    5.0
    Sneads Ferry post office employees are helpful and friendly. They always have a good attitude that makes this errand more pleasant. The space itself is clean and inviting, with a local flair.
  • SJ
    Sunny Johnson
    Dec 12, 2025
    1.0
    They try to close early and discourage you from coming in. They are afraid they're going to do a little bit of work. Rude and condescending.
  • JH
    John Henley
    Nov 30, 2025
    1.0
    Y'all can't be serious; it's like a trail of mediocrity. Sorry I ordered a bunch of stuff, but this is your job. I have a porch that probably would have, at worst, made the boxes damp. The best part is the ripped envelope just chillin' in the rain. Everything (somehow) is accounted for, so it wasn't porch pirates. Y'all gotta do better.
  • CW
    Celisa Woodward
    Jul 17, 2025
    1.0
    Delivery to home address keeps getting denied. Everything sent to the house is returned to sender and the post office reports it as undeliverable. We’ve been into the local post office several times and they say it should be delivered. They say they’ve spoken to the mailman but he still keeps sending everything back. There’s a mailbox and the porch is accessible for package deliveries so no reason for it to be returned for several months.
  • MM
    macthemostlysane
    Oct 17, 2016
    1.0
    The hours at this post office are ABSOLUTELY RIDICULOUS! They're only open from 9:00 - 4:30 p.m. M-F and are completely closed (no one available to help you) from 12:00-1:00 each day. They are also open from 1000-1200 on Saturday, but expect to wait a long time in line if you come then. I have a PO Box here which is supposed to have a key for a lock box when you receive a package. However, I have received several packages and not once has there been a key for said lockbox placed in available. Instead I get a notice saying I have a package available for pickup...but unless I leave work early or wait until the 2-hour window on Saturday, there isn't any way to get packages in a timely fashion. Additionally, the postmaster for this office is very abrasive / rude when you have the unfortunate occasion to deal with her on the phone. It's no wonder the Postal Service is in such awful decline.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.