United States Postal Service

2.1
197 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1200 S Horner Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1200 S Horner Blvd, Sanford, NC
27330, United States

Hours

Reviews

2.1
197 reviews
5 stars
41
4 stars
12
3 stars
5
2 stars
5
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some staff being described as friendly and helpful, while others were reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost, misdelivered, or undelivered packages, with customers expressing frustration over the reliability of mail delivery.

Long Wait Times

Many customers reported long lines and slow service, often due to insufficient staffing during busy hours.

Passport Services

Frequent issues with passport appointments being canceled or staff being unavailable, leading to customer dissatisfaction.

Mixed Experiences

While some customers praised individual employees for their helpfulness, others highlighted systemic issues within the post office, leading to inconsistent service quality.
  • JM
    Jazmine Martinez
    Dec 18, 2025
    1.0
    2 days they never bothered to scan the item drop off at the counter went I was in line the guy said just drop it off there at counter worse mistake know they said I never drop them like come on
  • AA
    An1me
    Dec 15, 2025
    1.0
    I don't think anyone here has a clue what they are doing. Came in to verify my identity in person so I could esign a package. They had me fill out and submit a change of address which was wrong. Don't ask these people any questions because I can already tell you that they don't know.
  • CB
    Charles Bell
    Nov 24, 2025
    1.0
    Service is so slow. Wish they would hire people to work the counter. They would get more business if they were serious about customer service.
  • EJ
    Elijah Jackson
    Nov 11, 2025
    1.0
    They’re very bad with communication, my package was supposed to be delivered yesterday and was out for delivery at 6:10am and when i tracked my package it’s “ failure to deliver”.
  • RF
    Randall Fore
    Oct 28, 2025
    1.0
    You need to make the mail truck drivers slow down when coming down a private drive! The lady that just went by my house at about 30 moh almost tore the truck up jumping the holes in my drive way when I said something she sped up!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.