United States Postal Service

3.3
26 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12311 Roxboro Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12311 Roxboro Rd, Rougemont, NC
27572, United States

Hours

Reviews

3.3
26 reviews
5 stars
13
4 stars
1
3 stars
2
2 stars
0
1 star
10
  • EW
    Ed Wagner
    4 days ago
    1.0
    They don't deserve 1 star! Totally inept. I've got a PO box in another area and can't get my mail forwarded... I've finally raised up my hands and let the jurks sue me for not the proper mailing address. I've applied for change of address numerous times and my mail has never been forwarded. They say I need a valid ID which I provided but it never got installed into the system
  • AW
    Angela Wegerzyn
    Nov 26, 2025
    5.0
    I ship from this USPS office regularly and have had nothing but positive experience Very professional and kind.
  • JM
    John Maurer
    Nov 19, 2025
    1.0
    I cannot express enough my ongoing frustration and distress with the USPS carrier assigned to our route in Rougemont. Despite repeated requests, our carrier refuses to bring Certified Mail to our door for signature, causing significant hardship and distress. Due to our medical conditions and disabilities, it is extremely difficult for us to retrieve our mail from the Post Office. The constant need to respond immediately to Certified Mail adds undue stress, and the failure to deliver it directly to our door exacerbates our situation. I have raised this issue with USPS Rougemont on numerous occasions, yet no action has been taken. It seems as though the carrier and the local office have little regard for the needs of customers who rely on dependable mail service. During one visit to the Post Office, I overheard the staff laughing in a group about their refusal to provide this basic service, which only deepens my sense of frustration and helplessness. This lack of service is not only an inconvenience but is causing real emotional and physical distress. I urge you to investigate this matter and ensure that all customers, particularly those with disabilities, are provided with the postal services they are entitled to, including timely and convenient delivery of Certified Mail.
  • SR
    Susan Barnes Rice
    Aug 6, 2025
    5.0
    It has been pouring down rain for 12 hours now; and my courier from the Rougemont USPS drove a quarter mile up the driveway, and then walked in the rain another 200+ feet to make certain she left my package on my porch out of the weather. I appreciate that.
  • DH
    Darlene Hester
    Aug 18, 2024
    5.0
    Best place to get passports done!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.