United States Postal Service

3.3
24 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 12311 Roxboro Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12311 Roxboro Rd, Rougemont, NC
27572, United States

Hours

Reviews

3.3
24 reviews
5 stars
12
4 stars
1
3 stars
2
2 stars
0
1 star
9
  • JM
    John Maurer
    5 days ago
    1.0
    I cannot express enough my ongoing frustration and distress with the USPS carrier assigned to our route in Rougemont. Despite repeated requests, our carrier refuses to bring Certified Mail to our door for signature, causing significant hardship and distress. Due to our medical conditions and disabilities, it is extremely difficult for us to retrieve our mail from the Post Office. The constant need to respond immediately to Certified Mail adds undue stress, and the failure to deliver it directly to our door exacerbates our situation. I have raised this issue with USPS Rougemont on numerous occasions, yet no action has been taken. It seems as though the carrier and the local office have little regard for the needs of customers who rely on dependable mail service. During one visit to the Post Office, I overheard the staff laughing in a group about their refusal to provide this basic service, which only deepens my sense of frustration and helplessness. This lack of service is not only an inconvenience but is causing real emotional and physical distress. I urge you to investigate this matter and ensure that all customers, particularly those with disabilities, are provided with the postal services they are entitled to, including timely and convenient delivery of Certified Mail.
  • SR
    Susan Barnes Rice
    Aug 6, 2025
    5.0
    It has been pouring down rain for 12 hours now; and my courier from the Rougemont USPS drove a quarter mile up the driveway, and then walked in the rain another 200+ feet to make certain she left my package on my porch out of the weather. I appreciate that.
  • JC
    Julio Cesar
    Jun 6, 2025
    5.0
    Excelente servicio. Thanks Marshall
  • EF
    Elliott Fisher
    Nov 6, 2012
    4.0
    I called many of the larger post offices in the triangle to set up an appointment to get a new US Passport, but all appointment slots were way out in the future. Then I called the Rougemont office and was able to get in the following day. The people there were much friendlier than those I spoke to at the other offices.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.