Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2100 Lake Dam Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
327 reviews
5 stars
89
4 stars
17
3 stars
11
2 stars
23
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for being friendly and helpful, others reported rude and unprofessional behavior from certain employees.
Delivery Issues
Numerous complaints were made about misdelivered packages, lost mail, and delays in delivery, leading to frustration among customers.
Staffing Problems
Many reviews highlighted that the location is often understaffed, resulting in long wait times and overwhelmed employees.
Mixed Experiences
Some customers had positive experiences with specific staff members, while others had negative interactions, indicating inconsistency in service quality.
Facility Conditions
The post office was criticized for being small and overcrowded, which contributed to a poor customer experience.
- MSMartha SummerlinOct 27, 20251.0I've had issues with mail delivery since moving here. But the worst was that an international package was marked as delivered to the front door/porch on 10/22. We have a Ring camera, so we can see when people leave stuff on our doorstep - absolutely no mail carrier came to our door that day. So I checked the mailbox - nothing. I checked all the doorsteps in my building - nothing. So I put in a service request. They give me a call, tell me it looks like the package was misdelivered so they'll try and look for it. The day after that, they tell me, "Nope, camera evidence, etc. shows this was delivered correctly." Why the 180? Also, why would I put forth this much effort for a package that was delivered correctly? I definitely don't have time for games like this. So I tried calling - no answer. Absolutely impossible to get up with. This package was definitely NOT delivered correctly, so not sure what's going on here. Compare this with the Goldsboro post office I've dealt with in the past, who actually investigate things thoroughly, follow up with you, are terribly professional and very pleasant to work with overall. In contrast, Avent Ferry misdelivers my package and tries to tell me no, everything is fine. Whelp, it isn't though.
- APArleni PerezOct 9, 20251.0They closed at 3:15pm today. Some people drive far to get something done here and to see that is ridiculous
- NUNone UnbecomingOct 7, 20255.0Derrick was very helpful in setting up the PO box I bought online. Thanks! 😊
- AMAndrew McIlvainSep 27, 20255.0Gotta give this location 5 stars to counteract all the negative reviews. I've only had a great experience with this location. The staff are so kind! Big shout out to my guy Derrick for helping my wife and I ship a letter internationally. He was incredibly helpful and friendly which turned a menial chore into a pleasant one!
- ABAmir barakatSep 18, 20251.0This is by far the worst USPS I've been to. The service is pathetic. The employees are rude and they don't want to do their job the correct way. I sent a mail and they unfortunately screwed it up and now I have to pay another fee, but on their behalf this time, as well as wait another week or 2.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service at 2100 Lake Dam Rd?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications and can also take passport photos by appointment.
Do I need an appointment for passport services here?
Most passport services require scheduling an appointment online, though limited walk-in hours are offered at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM, Saturdays from 9:00 AM to 12:00 PM, and closed on Sundays and certain holidays.
Can I rent a PO Box online for this location?
Yes, you can check availability and reserve a PO Box online, then complete the setup in person at this Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations provide 24/7 lobby access to PO Boxes, but checking with this specific location is recommended for exact access hours.
What nearby businesses can I visit along with the USPS for financial services?
Nearby, you can visit Robles Tax Solutions for accounting and trusts services or LibertyX Bitcoin ATM for financial transactions and currency exchange.
Where can I find convenient stores near the USPS at Lake Dam Rd?
Convenient stores such as Refuel, Kangaroo Express, and Circle K are located nearby, making it easy to grab essentials before or after your visit.
Are there any nearby facilities for storage and packing supplies?
Yes, Storage King USA and Triangle Storage nearby offer self-storage, packing supplies, and commercial storage services.
What should customers know about holiday closures at this Post Office?
The Post Office is closed on major holidays including November 11, November 27, December 25, and January 1 each year.