United States Postal Service

2.6
199 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1 Floretta Pl to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1 Floretta Pl, Raleigh, NC
27676, United States

Hours

Reviews

2.6
199 reviews
5 stars
68
4 stars
9
3 stars
5
2 stars
11
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some staff being described as friendly and helpful, while others were reported as rude and dismissive.

Efficiency

Many customers expressed frustration with long wait times and delays in package processing, particularly at the Raleigh Distribution Center.

Staffing Issues

Numerous reviews highlighted a lack of staff leading to slow service and long lines, with calls for more employees to improve efficiency.

Package Handling

There are significant concerns regarding the handling of packages, with reports of misdelivery, delays, and packages going missing.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences, praising specific staff members for their helpfulness and efficiency.
  • AA
    Ayub Ali
    Dec 11, 2025
    5.0
    dont fully understand all the negative reviews... these folks are federal employees and waay underpaid. They're trying their best and i appreciate all that they do :)
  • KH
    kibrom Hidru
    Dec 6, 2025
    3.0
    Bad attitude but loaded quick. If the load is to Greensboro, NC run, 14 hours waiting for duck door in Greensboro
  • HA
    Heath Anderson
    Nov 19, 2025
    1.0
    Hey USPS, I live in apex, why did you send my package to Jacksonville, FL after it got to Raleigh???
  • SS
    Snapple20
    Sep 20, 2025
    1.0
    If y’all can send me my bills, why can’t you send me my letters? Rewritten so ‘legibly’ at this point it’s a question of illiteracy… Again how are adverts finding me but actual mail is returned to sender via Distribution center #276 ?
  • KK
    Kim
    Jul 28, 2025
    1.0
    They took more of the cost when is less plus when you fill your application wrong they get mad at you and have to apologize to them

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.