United States Postal Service

1.9
274 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2777 Brentwood Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2777 Brentwood Rd, Raleigh, NC
27604, United States

Hours

Reviews

1.9
274 reviews
5 stars
48
4 stars
14
3 stars
5
2 stars
14
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or condescending.

Package Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over tracking inaccuracies and lack of accountability.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many citing poor service.

Long Wait Times

Customers frequently mentioned long lines and delays in service, contributing to a negative perception of the post office.
  • FZ
    Fexy Zavila
    Jan 3, 2026
    1.0
    I don't understand why they don't program this page to close earlier on Saturdays....D....
  • LR
    Latasha Reid
    Dec 5, 2025
    1.0
    Currently have 3 packages being held and 1 missing. Apparently, I said I wanted my packages held at this location instead of being delivered to my home. Which is not true. I have made 2 complaints and have yet to hear from anyone from the office. Yesterday I went to the post office to pick the package up and was told it was no longer at the location and it should have been delivered. I have yet to receive my package from yesterday. When I called to make the complaint the representative assisting me was very much aware of these antics of saying “customer request package to be held at post office.” Which is sad. I have several orders coming from this particular company and received my first package. Then after all of sudden the aren’t being delivered. I would like do this to be resolved.
  • MM
    M
    Nov 19, 2025
    1.0
    Everyone here are soooo rude, everytime I talk to someone they are just so annoyed immediately as if we're inconveniencing them for making them do their job.
  • ML
    mary lattimore
    Sep 25, 2025
    5.0
    Cheerful, helpful and professional women working at this post office. No line and quick easy time. It’s rare to smile at the post office !
  • MA
    Mike Alford
    Aug 26, 2025
    1.0
    Package was to be delivered but they decided not to run mail service in my neighborhood so no delivery Who make the decision not to deliver the package and if it is life or death

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.