Business Details
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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 7800 Falls Of Neuse Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.3
187 reviews
5 stars
46
4 stars
10
3 stars
9
2 stars
12
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying poor attitudes and lack of professionalism.
Wait Times
Long wait times were frequently mentioned, with customers expressing frustration over understaffing and slow service.
Delivery Issues
Numerous complaints about lost or misdelivered packages, as well as inconsistent mail delivery, were noted.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with friendly and helpful staff, particularly during less busy times.
Facility Conditions
The post office was described as overcrowded and poorly maintained, with issues such as broken machines and inadequate signage.
- GTGeoff TravaglineOct 21, 20255.0Synopsis - If you treat people well, it typically comes back to you. This post office is like most services that are overworked and understaffed. I've been to the Falls location post office quite a few times over the last couple of years to send packages and mail from. The ladies have always done right by me and although they are tired and overworked, when greeted well and shown respect, I have never had a negative experience. Even with how long the lines can be in the afternoon, they've provided me top quality service each time. Most recently I went to the office to get stamps to mail out save the dates and the only woman working the desk happily helped me choose the best stamps for the occasion, figure out international stampage, and took them all for me back at the desk when I was done. I understand the complaints of patrons in the reviews, but the several times I've been, I never had anything worse than a long wait line. I made sure every time to show respect and kindness to the folks working and was always matched in return. 5 Posted Stars out of 5!
- DADaniel AngelOct 11, 20255.0Drop off all my packages here, they always get where they need to go..
- KPKylie PeeleAug 7, 20252.0Got to the front of the line with 20 minutes until close with a package and letter I had to bring in for inspection for an insurance claim on a package and was given an attitude and told oh no! What is this?! We can’t do this!” (Attitude given to me, but not when she turned to ask her coworker a question) Apparently because there was a line which means I guess you can’t do your job? Funny, nothing in this letter I got has limits to hours or lines but don’t worry, I can go out of my way to “go to any post office”! 2stars instead of 1 because Shandrelle was nice about it but her coworker was absolutely not.
- YKYakov KaganJun 21, 20251.0I had a bad experience with this office in the past, and today was a worst! I looked up online and it clearly says it closing on Saturday at 3:00pm. I went at 2 just to see sign on the door that it closing at 1:00pm. Another gentleman with visual disabilities on both legs, barely walking in, was also very angry! We both started asking questions to a lady inside of drop-off window about hours, and if there is manager in the office. And she just totally ignored us! Not even say anything, just glances on us....Totally rude! Waisted time, waisted gas to drive, approaching to rude employee, get angry and go home! Totally disappointed!
- LWLauren WestJun 17, 20251.0I have orders that I keep putting in for pick up. I get a confirmation and everything. Including a confirmation tht it was picked up today but all of the packages r still sitting outside my door. I dont know what this dude's problem is but he doesnt seem to like his job very much, maybe do him a favor and fire him because hes complained about having to pick up packages from me before and has all together just stopped doing it and marking it as picked up when he doesn't. Nothing is wrong with the packages, All the labels are in order, and all the packages are under the wieght limit so why not pick them up like your supposed to.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location on 7800 Falls Of Neuse Rd?
This USPS location offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Is an appointment required for passport photo services here?
Yes, you need to schedule an appointment online for first-time passport and photo services at this location.
What are the regular operating hours of this USPS location?
The office is open Monday through Friday from 9:00 AM to 4:30 PM, and Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays and certain holidays.
Are there any holiday closures for this Post Office?
Yes, it is closed on holidays including November 11, November 27, December 25, and January 1.
How can I reserve a PO Box at this USPS location?
You can reserve a PO Box online at the USPS website and then complete your setup in person at the Post Office.
Do PO Boxes at this location offer after-hours access?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for specific access hours.
Which other USPS or postal services are located near 7800 Falls Of Neuse Rd?
Nearby postal service locations include 'US Post Office', 'Post Office North Ridge', and another 'United States Postal Service' facility.
Are there any logistics or shipping centers near this USPS location?
Yes, 'GEM Logistics' is a nearby shipping center that offers business storage and transportation services, which could complement your mailing and shipping needs.
What local businesses near this Post Office might be useful for customers interested in real estate or related services?
Nearby real estate agencies like 'Land Of Sika', 'ProHome Realty', and 'Ismay Realty Group' could assist customers looking for property advice or services before or after visiting the Post Office.