Brand Certified
United States Postal Service
2.3(196 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
7800 Falls Of Neuse Rd, Raleigh, NC
27615, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7800 Falls Of Neuse Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
196 reviews
5 stars
46
4 stars
10
3 stars
9
2 stars
14
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees displaying a lack of professionalism and engagement.
Staffing Issues
Numerous reviews highlighted that the location is often understaffed, leading to long wait times and poor service.
Mixed Experiences
While many customers had negative experiences, some reported positive interactions with specific employees, indicating inconsistency in service quality.
Delivery Problems
Several customers experienced issues with mail delivery, including lost packages and delays, contributing to overall dissatisfaction.
Facility Conditions
Customers noted that the post office is often unkempt, with broken equipment and inadequate facilities contributing to a negative experience.
- VKVictoria Knott6 days ago1.0Worst customer service ever. Rarely more than 1 employee!
- BRBlake ReedFeb 17, 20261.0self service doesn’t work, only 2 employees in the whole place, parking situation is terrible, only taking cash
- CCCBLinRALJan 28, 20262.0Understaffed. Ten customers in line and only one counter open while you can see other employees milling about in the hall.
- NNNHJan 5, 20261.0If you get any usps employee other than the older lady with the short cut you will be disappointed. If you hate your jobs that much you should do something else. A simple request and they turn their faces up rudely. FYI just b/c a package was scanned out for delivery at 6-7am doesn’t mean it has left for delivery. Carriers generally don’t leave before 9:30. -10am.
- KFKiely FloresDec 23, 20251.0The worst customer experience I’ve had. After waiting for an hour, my problem was still unable to be resolved. I used the self-service option initially for sending a package and now they say they are unable to find the tracking information. Wouldn’t recommend using this branch location to anyone.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location on 7800 Falls Of Neuse Rd?
This USPS location offers mail and package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos by appointment.
Is an appointment required for passport photo services here?
Yes, you need to schedule an appointment online for first-time passport and photo services at this location.
What are the regular operating hours of this USPS location?
The office is open Monday through Friday from 9:00 AM to 4:30 PM, and Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays and certain holidays.
Are there any holiday closures for this Post Office?
Yes, it is closed on holidays including November 11, November 27, December 25, and January 1.
How can I reserve a PO Box at this USPS location?
You can reserve a PO Box online at the USPS website and then complete your setup in person at the Post Office.
Do PO Boxes at this location offer after-hours access?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but hours may vary. Check with this Post Office for specific access hours.
Which other USPS or postal services are located near 7800 Falls Of Neuse Rd?
Nearby postal service locations include 'US Post Office', 'Post Office North Ridge', and another 'United States Postal Service' facility.
Are there any logistics or shipping centers near this USPS location?
Yes, 'GEM Logistics' is a nearby shipping center that offers business storage and transportation services, which could complement your mailing and shipping needs.
What local businesses near this Post Office might be useful for customers interested in real estate or related services?
Nearby real estate agencies like 'Land Of Sika', 'ProHome Realty', and 'Ismay Realty Group' could assist customers looking for property advice or services before or after visiting the Post Office.
Brand Certified Facts from United States Postal Service
This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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