The UPS Store

4.0
186 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #3894 in Raleigh offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wakefield Commons Shopping Center.

Details

  • DeliveryNot available
  • Curbside pickupAvailable
  • [Free/Paid] wi-fiNot available
  • Onsite servicesAvailable

Location

The UPS Store
14460 Falls Of Neuse Rd, Raleigh, NC
27614, United States

Hours

Reviews

4.0
186 reviews
5 stars
130
4 stars
8
3 stars
4
2 stars
4
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Niko, Olivia, and Corey for their outstanding service.

Efficiency

Many reviews highlighted the quick and efficient service provided, with customers often able to complete their transactions in a timely manner.

Inconsistent Experiences

While many customers had positive experiences, there were notable complaints about rude staff and poor service, particularly regarding notary services and package handling.

Communication Issues

Several customers expressed frustration with the store's communication, particularly regarding appointment times and package tracking.

Service Quality

The quality of service varied, with some customers reporting excellent experiences while others faced issues with staff attitudes and service reliability.
  • RE
    RJ Evans
    2 days ago
    5.0
    Great location, friendly staff, clean store. A tad pricier than USPS but much more convenient, much shorter lines, and pleasant atmosphere.
  • AK
    Angela Kite
    Oct 23, 2025
    5.0
    I have recently started dropping my Amazon returns off at this location. Niko has helped me each time. It’s so nice to have someone so kind and professional. Hard to come by nowadays. Thank you Niko!
  • BH
    Brian Hedrick
    Oct 7, 2025
    3.0
    They work hard and are very polite but I wish they were linked into My Choice. If you ever have an issue, you have to call the national toll free number and wait hours. So don't assume you can go through my choice if you drop off a package.
  • VD
    Vasila Diyoragul
    Sep 23, 2025
    5.0
    👍
  • KA
    Kelly Andrus
    Aug 31, 2025
    1.0
    Booked an appointment online for a notary service. Got an appointment reminder email the morning of the scheduled appointment. When I arrived the store was closed and would not open for an hour. Why offer appointment times outside of your office hours? Will not use again.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What packing and shipping services does The UPS Store #3894 in Raleigh offer?

The UPS Store #3894 offers expert packing and shipping services to help you send your packages safely and efficiently.