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The UPS Store

4.0
(181 reviews)

Business Details

4501 New Bern Ave, Raleigh, NC
27610, United States
(919) 255-9084
https://locations.theupsstore.com/nc/raleigh/4501-new-bern-ave

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5268 in Raleigh offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of New Bern Ave & New Hope Rd.

Details

  • DeliveryNot available

Location

The UPS Store
4501 New Bern Ave, Raleigh, NC
27610, United States

Hours

Reviews

4.0
181 reviews
5 stars
119
4 stars
15
3 stars
5
2 stars
5
1 star
37

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and professionalism of staff like Kimberly and Tom, others reported poor service experiences, including lack of assistance and perceived discrimination.

Efficiency

Several reviews highlighted the quick and efficient service provided by staff, with many customers noting minimal wait times and fast processing of their requests.

Product Availability

Customers expressed frustration over high prices for packaging materials and unexpected charges for packing services, indicating a need for clearer communication about costs.

Mixed Experiences

While many customers had positive experiences and appreciated the friendly atmosphere, there were notable complaints about lost packages and inadequate responses to issues.
  • GD
    G V Debnam
    Feb 7, 2026
    5.0
    I can return AMAZON items without a problem. Employees are friendly and usually greet you when entering the store. They'll also acknowledge if the wait was long.
  • TS
    theresa sellars
    Feb 3, 2026
    5.0
    Very professional and helpful AARON
  • IL
    Ian Lopez
    Jan 14, 2026
    1.0
    I could give the 0 stars REALLY BAD CUSTOMER SERVICE went today for a solution and 3 of the agents just let me solve my own problem with my package POOR AND SAD SERVICE They say UPS is a franchise and is not there problem basically 👎👎👎
  • TQ
    Timothy Quinn
    Jan 5, 2026
    1.0
    Unable to process Amazon return
  • BT
    Brandi S. Turpin
    Jan 4, 2026
    4.0
    Briyanni (spelling) is the first person, in 3 stores that did my laminating the correct way, SIMPLY by letting the machine heat up and cutting my photos afterwards. PLEASE make this a practice for everyone.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5268 in Raleigh offer?

The UPS Store #5268 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and other business services.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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