Primo Water Refill & Exchange

Reviews

• CC

  Cassandra Chandler

  Jul 22, 2025
  1.0
  Zero stars won't let me post. I signed up with Primo on June 8, 2025, my original delivery date was to be June 12.....it was rescheduled 3 times, with me finally getting my delivery on June 18, after a phone call. My next delivery was then scheduled, by you, for July 28 (40 days later), now I have logged into my account to find that my delivery is now rescheduled yet again. As of now it is scheduled for August 13th, (56 days) You could just let prospective customers know that you are unable to provide timely service and make it easier for everyone! Thus far the only thing you have in your favor is the very nice delivery driver! Looks like I'll be looking for another source, that should free up your "high demand" by one customer!
• JG

  Joralis Gomez

  Jun 11, 2025
  1.0
  Terrible management!!! I give it 1 star because there's no minus -5 star. I don't know if Primo is downsizing or expanding but today is June 11 and I have been waiting for delivery since June 3rd and today I received another email saying it was postponed AGAIN, this has been happening since April. We paying customers that been with Primo since February 2023. If anyone knows about another company, please let me know.