Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®
Location
Hours
Reviews
2.0
290 reviews
5 stars
70
4 stars1
3 stars3
2 stars
6
1 star
210
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported consistent delays and cancellations of water deliveries, often without prior notification.
Customer Service
Many reviews highlighted poor customer service, including long wait times, unhelpful responses, and difficulty in reaching a representative.
Account Management
Customers experienced problems with account cancellations, billing errors, and lack of communication regarding service changes.
Mixed Experiences with Drivers
While some delivery drivers received praise for their service, the overall delivery experience was marred by issues with missed or incorrect deliveries.
Overall Satisfaction
The majority of reviews expressed dissatisfaction with the service, with many customers recommending against using the company.
- CAC AbadieNov 17, 20251.0Most incompetent local organization you will interact with. Missed delivery to my home 6x and its not correctable as the national call center has no ability to interact with local team for completion. Don't waste your time.
- KSKarmRick SmithNov 12, 20251.0Terrible service!! I have been waiting for 13 days to get water. I call and get told it will be delivered tomorrow. I get text messages that it is coming and to set my bottles out. I get a text that it has been delivered and It has not been. I try calling keep getting out on hold for 20 or so minutes it then disconnects. I have asked to speak to managers and when I finally get thru to one they say oh this is unacceptable and say you will have water tomorrow only I never comes!! 8 am currently only home now for 25 minutes and no one is getting back to me. Do not use this company at all nif I could give it negative stars I would!!!!
- JSJames StewartNov 10, 20251.0Horrible service. Horrible customer service. I have issues every single month where my order is pushed up for weeks at a time. I’m changing companies today. I’ve never had issues with any company like this place
- CDC DOct 25, 20251.0It is such an inconvenience when I am not getting my services delivered every month on time. It is also a inconvenience an a letdown for me to call customer service and make a complaint and to be told. I’m going to be refunded for the inconvenience and now I’m still waiting on two separate refunds that I’ve never received.i was suppose to go my order this week and only to be told yesterday that my order is again delayed, but they are not taking any accountability. I am about to cancel my service because they are beyond out of line and unprofessional!!!!!
- MAMelissa AdkinsOct 20, 20251.0Do not water your time, money, or energy! I have had this company (now Primo but previously ready fresh, makes no difference, same crappy service) for over a year and it has been nothing but a headache. At minimum I've had to contact them three times about the frequency of the water deliveries; nevermind the numerous times I had to cancel, skip, or reschedule deliveries on their app. I am on a 3 month schedule, however, they conveniently keep on changing me back to one month. Apparently the company does not know what 90 days is. To top it off this past Saturday I was notified via voicemail of an upcoming order delivery for Monday, which is not due until December. I was unable to cancel this delivery because they are closed on Saturday and Sundays and the app would not allow me to cancel the order. I didn't leave any empty bottles on my porch for the exchange - BECAUSE I DON'T NEED ANY WATER and yet I have had 4 waters delivered!
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® for healthy hydration needs.
What are the operating hours for Primo Brands Delivery?
Primo Brands Delivery operates Monday through Friday from 8:00 AM to 9:00 PM and is closed on Saturdays and Sundays.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 5921 Triangle Drive, Raleigh, NC, 27617, USA.
What types of business categories are associated with Primo Brands Delivery?
It is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I contact Primo Brands Delivery?
You can reach Primo Brands Delivery by phone at +1 800-274-5282.
Does Primo Brands Delivery offer delivery services for home and commercial businesses?
Yes, their Water Direct program delivers a variety of branded beverages directly to homes and commercial businesses.
Which nearby businesses could complement a visit to Primo Brands Delivery?
Nearby businesses like Foster Caviness Foodservice, a farmers market with fresh fruits and vegetables, and Roth Brewing Company, a local brewery, offer additional food and beverage options to explore before or after your visit.
How can nearby home improvement stores benefit customers of Primo Brands Delivery?
Customers can conveniently combine their beverage orders with visits to nearby home improvement stores such as Lot and Land Maintenance, LLC, Neighborly Triangle, and The Bath Shop to address various home or business needs in one trip.
Are there any nearby contractor or service providers close to Primo Brands Delivery?
Yes, services like Diamond Touch Construction, Tri South Mechanical, and Kirlin John J offer contractor, HVAC, and plumbing services nearby, which could be helpful for commercial customers managing facilities.
Is there convenient access to telecommunications or electronics services near Primo Brands Delivery?
Yes, CEA Power provides telecommunications, mobile phone, and electronics services nearby, offering additional convenience for customers needing these services.