United States Postal Service

2.8
18 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 647K S Key St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
647K S Key St, Pilot Mountain, NC
27041, United States

Hours

Reviews

2.8
18 reviews
5 stars
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4 stars
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0
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1 star
8
  • MK
    Melissa Keffer
    Dec 10, 2025
    1.0
    Between your mailbox getting hit at least 3x's plus in a year, everyone in the neighborhood has to swap out mail because it doesn't go in the right box or never getting your mail at all, I don't know which is worse. Mail that is mailed at the post office seems to mysteriously never make it to it's destination. Who do we need to talk to, to get this improved??! Poor excuse of US Postal Service! 📫
  • SH
    Sherry Hedrick
    Dec 8, 2025
    1.0
    This post office has changed. There used to be very nice people working there that would go out of their way to help you. Now there are rude & unpleasant staff who could care less about anything but getting through their day. I can understand if this were Charlotte or another major city but we are a small town. You need to act like it. I had one of the most unpleasant experiences in a business that I've had in a very long time. You should really be ashamed to treat customers like that.
  • LS
    Lisa Stone
    Sep 19, 2025
    5.0
    Very friendly staff!!! And very helpful
  • GD
    golf daddy
    Aug 19, 2025
    2.0
    When a delivery makes it all the way across the country by Amazon and they leave at a post office less than 5 miles from the pilot mountain post and our tax payers dollars are being wasted by them shipping the load an hour back down the road instead of driven 5 miles in of those white vans (tax money) they need to find someone with some common sense to run this mess , Joe would have more sense than this !!!!!!!!!
  • TR
    Terrance Rokosh
    Feb 27, 2024
    5.0
    Thank you to the staff at the Post Office, I appreciate the outstanding Customer service every time I go there. It doesn't matter whether they are swamped or if I am their only Customer, I am always greeted with a smile and a Thank you. Super Kudos.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.