United States Postal Service

2.5
130 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1851 S Glenburnie Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1851 S Glenburnie Rd, New Bern, NC
28562, United States

Hours

Reviews

2.5
130 reviews
5 stars
39
4 stars
12
3 stars
2
2 stars
3
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Wait Times

Customers frequently complain about long wait times and understaffing, leading to frustration during visits.

Delivery Issues

Numerous reviews highlight problems with package delivery, including lost packages, incorrect deliveries, and poor communication regarding delivery status.

Cleanliness

The cleanliness of the post office is criticized, with reports of dirty floors and unkempt areas.

Staff Knowledge

While some staff members are noted for their knowledge and helpfulness, others are described as lacking understanding of services and procedures.
  • KL
    Karen Lavery
    2 days ago
    1.0
    They lost my mail certified documents with a return receipt told me they are in Fayetteville since March 2025 it's been 10 months since I mailed this they never found it.Filed a claim search and it was denied.
  • MF
    Mallory Fitzgerald
    Nov 10, 2025
    1.0
    They lost/stole two of my packages. BOTH marked arrived in New Bern, then the status changed to out for delivery and "arriving late" for weeks. Every time I called, I was given a multitude of excuses. The people I spoke to were very nice, and I am more than happy to change my review if either one of my packages mysteriously shows up!
  • FA
    Francis Anson
    Oct 7, 2025
    1.0
    Every time I have had to go to the post office, the wait time and line are outrageous. I would recommend they have a quick line for just mailing or dropping off mail sent to a wrong address, and then problem lines, that don't involve mailing items. There also appear to be many people in the building and unfortunately only 1, maybe two at the counter helping customers. I will say that they are very knowledgeable and friendly when you finally get the chance to be waited on, but it is never a quick stop.
  • AA
    amour
    Sep 27, 2025
    1.0
    any usps has the worst delivery service, they give you the wrong estimated times and keep extending it, i didn’t know making a simple delivery was so hard, maybe i should apply then packages would be out on time. these people don’t care and are getting paid to not do anything, have better standards, hire better workers.
  • DP
    Diane Phillips
    Sep 14, 2025
    5.0
    On Thursday, September 4th at/around 2pm, I was at the post office with my elderly friend. I wanted to express how helpful & kind the lady, Lytera (not sure how to spell her name) was while she waited on us. We want her to know we appreciated her patience. She's awesome!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.