United States Postal Service

2.3
149 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 320 Sanford Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
320 Sanford Dr, Morganton, NC
28655, United States

Hours

Reviews

2.3
149 reviews
5 stars
38
4 stars
11
3 stars
5
2 stars
5
1 star
90

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported consistent problems with package deliveries, including misdelivered items, packages marked as undeliverable, and carriers failing to deliver to homes.

Customer Service

While some staff members received praise for their helpfulness, others, particularly a worker named Gary, were described as rude and unprofessional.

Communication Problems

Customers expressed frustration over the inability to reach the post office by phone, with many stating calls go unanswered or are met with unhelpful responses.

Mixed Experiences

Some customers reported positive interactions with staff and carriers, while others experienced significant dissatisfaction, indicating inconsistency in service quality.
  • MS
    Megan Sacchetti
    Dec 5, 2025
    5.0
    Just want to give a shout out to our Morganton NC mail carrier Graham who goes above and beyond every single day for his customers! He is the greatest and appreciated!
  • TG
    Tina Gross
    Sep 18, 2025
    1.0
    I'm on disability and wanted to rent a box but was told it would cost 100.00 every 6 months. That's way too much!!!
  • MM
    Michelle Martin
    Sep 16, 2025
    1.0
    This is the second time my mail has been delivered to the wrong person...So over this company wish it was other mail companies that actually took there time to double check the mail.....
  • PG
    pamela garrison
    Aug 20, 2025
    2.0
    Tried for days to make an appointment to renew my passport was never able to reach anyone the phone rings and rings and suddenly the line goes dead I was told to call there from the US postal 800 number information center but have decided to try to elsewhere
  • JS
    Josh Sparks
    Aug 20, 2025
    1.0
    (If I could give negative stars, I would) Welcome to the Twilight Zone of Mail Delivery. Two people in this entire post office deserve medals for actually working the rest seem to be running a government-funded game of hide and seek with my packages. Apparently, because the address on my license doesn’t perfectly match, I’m not allowed to pick up my own stuff. I guess I need the President, three witnesses, and a DNA test just to get a box of socks from Amazon. And don’t worry, they “attempt” to deliver. Translation: they pull up, honk at a squirrel, and drive away like they just completed the Olympic marathon of effort. Then I dont even get a slip saying “Sorry we missed you!” even though I was home standing by the door watching you not attempt anything. This place is like if FedEx and the DMV had a child, and that child was raised by sloths. I don’t know if they’re overworked, undertrained, or just allergic to competence, but somehow they’ve turned delivering mail literally the one job they have into a mythological quest. To the two employees who actually hustle: I salute you. You’re the only reason this building hasn’t spontaneously combusted from the sheer force of collective stupidity. To the rest: congratulations on perfecting the art of looking busy while doing absolutely nothing. If laziness were an Olympic sport, you’d all be draped in gold medals. Final note: If and when you see me in your lobby again, it’s not because I want to be there. It’s because you’ve kidnapped another one of my packages.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.