United States Postal Service

2.1
122 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 172 Williamson Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
172 Williamson Rd, Mooresville, NC
28117, United States

Hours

Reviews

2.1
122 reviews
5 stars
27
4 stars
6
3 stars
3
2 stars
5
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor communication and lack of accountability.

Delivery Issues

Frequent complaints about lost or misdelivered packages, with customers expressing frustration over the reliability of mail delivery.

Staff Friendliness

While some customers praised individual staff members for their friendliness, many others noted a general lack of warmth and helpfulness among employees.

Long Wait Times

Customers consistently mentioned long lines and slow service, particularly during peak hours.

Facility Cleanliness

Some reviews highlighted cleanliness issues within the post office, indicating a need for better maintenance.
  • MA
    Mark Andrews
    Nov 7, 2025
    1.0
    Mailed a$100 .00 home depot gift card to my mother in Norridge I'll. The postal service STOLE IT ! They had the oddesity to Mail my mom the birthday card with the torn envelope in a usps envelope with.an apology letter no gift card though .Thieves at the USPS stole a gift card from an elderly lady , PATHETIC SHAME . Don't know where it happened but mailed it from Williamson rd po to Norridge I'll. Not the first incident but it will be the last . As I will only ship/receive junk mail through the rip off unaccountable service . I'll pay extra for UPS or FED EX. Like I stated , not the only incident , we could go on about lost IRS papers sparking audit , registered and certified mail . What a joke . Mr president, please get these worthless people out of business .
  • PS
    Patty Schmidt
    Aug 16, 2025
    5.0
    Great staff. In and out.
  • FP
    Fred Peterson
    Aug 16, 2025
    5.0
    The lady that helped me at the counter was awesome. I had no clue what I was doin and she did it all and explained it. Thank u very much she deserves a raise
  • AC
    A. C.
    Jul 23, 2025
    5.0
    This may be surprising, but I had a lovely experience here! The staff here are very kind, patient, and helpful, and my trip was quick and easy.
  • RR
    Rusty Redtruk
    Dec 19, 2012
    5.0
    Busy. Good service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.