United States Postal Service

2.1
101 reviews

About

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Visit your local Post Office™ at 123 Institute St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
123 Institute St, Mooresville, NC
28115, United States

Hours

Reviews

2.1
101 reviews
5 stars
22
4 stars
5
3 stars
2
2 stars
4
1 star
68
  • GM
    G- MAN
    Oct 20, 2025
    1.0
    The only star I gave is only for the great clerks they have there. They are attentive and very helpful. Unfortunately it is the supervisor that drops the ball when I came in with a situation of a treasury check that I received with the barcode torn off. My self being ex- law enforcement is called the sheriff, FBI and the post master for the area. I had a police report number on hand in less than 20 minutes. When I went to the post office the supervisor was in a conference call so I left my information so that she could contact me after but apparently it was too much to ask. So I called the post master again after no one called but I can assure you that nothing will be done from the post office supervisor or post master. I will continue to visit due to the great and friendly clerks but that is all.
  • MD
    Melissa Delettang
    Sep 17, 2025
    3.0
    Downtown Mooresville branch has its share of infrastructure issues (leaky roof, no internet )which shuts down the service windows. Staff are very good.
  • AA
    amani.
    Aug 28, 2025
    1.0
    We were supposed to get mail MONTHS ago, or at least that’s what they said. They just tell you want you want to here. We have been “added to a route” several times yet haven’t gotten a single package or envelope. We have to drive 15 minutes to pick up our mail which they can never find.
  • KB
    Kenny Bear
    Aug 7, 2025
    1.0
    I have to agree with all the bad reviews, they always give out misleading information having you run around looking for your package. Either that or your package is always late.
  • DD
    Doc.
    Jul 26, 2025
    1.0
    This is, without a doubt, the worst experience I've had with USPS in North Carolina. The staff often provides misleading information, saying whatever they think might appease you, rather than addressing the issues. Their service is frequently lazy and inconsistent, leaving me frustrated with delayed packages and unanswered questions. I’ve had numerous instances where my mail was not delivered on time, and when I reached out for assistance, I received vague responses that did not resolve my concerns. Overall, it has been a highly disappointing experience.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.