Business Details
About
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 301 E John St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.9
232 reviews
5 stars
93
4 stars
17
3 stars
4
2 stars
10
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individual employees like Shannon and Renee.
Delivery Issues
Numerous complaints were made about lost packages, misdelivered mail, and inconsistent delivery times, indicating significant problems with the postal service.
Long Wait Times
Customers frequently reported long lines and wait times, often due to insufficient staffing, leading to frustration.
Mixed Experiences
While some customers had positive experiences, others reported rude service and poor handling of issues, suggesting inconsistency in service quality.
- JJJames4 days ago5.0The employees here are patient and kind and seem to always have a good attitude despite the never ending workload. It’s the post office so there’s always a line and much like the dmv, the speed depends on the complexity of the issues the people in front of you have, not the employees. They have a self service option which is nice and I was only not able to use it once during the holidays because it was out of label paper. If a package is too large for the self service drop bin, they said you can put it on the counter (after you’ve affixed your label, checked out on the kiosk etc). It’s in the middle of town so it’s just a busy location which is the only downside since, even with 3 people working, you can still wait a while due to everyone in line needing something different.
- HBHayley BanksDec 16, 20255.0I always have a good experience here. The line is managed well, there is a self service option if you need to be even faster. I’ve observed the staff to be clear and patient, and calm under pressure. I go out of my way to go to this USPS instead of the two locations closer to me.
- ASAlyssa SullivanDec 2, 20251.0In the last week and a half I have had six packages delivered to me for complete other addresses all over the city. Each one supposedly supposed to have been delivered to the Matthews post office from UPS. Don't know why the mail carrier keeps giving me stuff that she should be delivering but I've just taken them and keep dropping them back off at this post office so they can sort out their issues 🤷♀️
- RRRaj RevankSep 29, 20252.0Awful back office Service for new key! I have been having tough time reaching out to the person who takes care of new post office box keys. It has been more 3 weeks. Not sure how to escalate the issue. They gave me the number to contact her and she does not respond. Still trying...Finally they acted quickly after I resubmitted request as they had lost my previous request. Well, I will add a star for acting quickly and getting my keys!!! Their front office folks were very responsive!!
- CCChichiSep 19, 20251.0passport service experience was horrendous! Ms Renee is great however the process could be better. 1st- as a walk in, you have to arrive around 6am to wait outside to receive a number 1-5 from the custodian. This is not noted anywhere for the public to be aware. Applied for a family of 4 passports in May 2025. All 4 applications were lost including our supporting documentation (birth certificates & passport cards). We never received a tracking number. Had to call this office 20+ times to receive an answer to our inquiry about next steps. Had to come back in to reapply and repay. Once we received all 4 passports (4 months later) after reapplying, we went back in to be refunded for repurchasing the 4 passport books. The 1st time we went, we stood in line around 3pm only to be told we had to come back another day earlier in the day because only Ms Renee could assist us and she was gone for the day. They charged us $21 for this refund request which was no fault of our own from the start. We're currently waiting for the refund to be added to our account.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 301 E John St?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and provides passport photo services by appointment.
Do I need an appointment to use passport services at this location?
Yes, most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 301 E John St?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sundays and certain holidays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person with two valid IDs and a completed application. Availability and pricing vary by location.
Are PO Boxes accessible outside normal business hours?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location. Please confirm with this Post Office.
What nearby places can I visit before or after my Post Office visit?
Nearby you can find several restaurants such as Marathi Masala, White Duck Taco Shop Matthews, and Yanni Bistro to enjoy a meal.
Are there nearby real estate agencies where I can inquire about local properties?
Yes, Divine Homes and Investments, Lord Group Realty, and Charlotte Wholesale Properties are nearby real estate agencies you can visit.
Where can I find marketing or advertising services close to the Post Office?
aro marketing, a marketing and advertising agency, is located nearby and can assist with your marketing needs.