Brand Certified
United States Postal Service
2.9(237 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
301 E John St, Matthews, NC
28105, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 301 E John St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.9
237 reviews
5 stars
93
4 stars
19
3 stars
5
2 stars
10
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and helpful, there were also numerous complaints about rudeness and inattentiveness from certain employees.
Efficiency
Customers frequently reported long wait times and inefficient service, often due to understaffing, leading to frustration.
Delivery Issues
There were multiple complaints regarding lost or misdelivered packages, with customers expressing dissatisfaction over the reliability of mail delivery.
Self-Service Options
The self-service kiosks were appreciated by some customers, but there were instances where they were out of order, causing additional delays.
Management Concerns
Several reviews indicated a lack of effective management, with customers feeling that issues were not being addressed adequately.
- ZZZTallant90Feb 24, 20261.0Always so slowwww. They are friendly but the line always moves at a snails pace. Need to stop coming here. Writing this from the line.
- NANancy AlexanderFeb 21, 20264.0Only one postal worker at the counter. Line wasn't too long but the customer who was at the counter had a lot of transactions.
- BFBryce FletcherFeb 12, 20261.0Wildly unhelpful and rude
- TTTellthewolvesImhomeFeb 3, 20263.0Don't go on a Saturday because the line will probably stretch from there to Terre Haute. Also, I had an important package arrive at this facility right before the recent snow storm and they sent it back to the USPS in Gastonia two days later. Would it not have made sense to keep my package there, since it's the area where I live? Why send it backwards? It seems like such an impractical and inefficient way to do business... and frustrating for the customer that is waiting. I can't blame people for switching to UPS and FedEx.
- JJJamesJan 8, 20265.0The employees here are patient and kind and seem to always have a good attitude despite the never ending workload. It’s the post office so there’s always a line and much like the dmv, the speed depends on the complexity of the issues the people in front of you have, not the employees. They have a self service option which is nice and I was only not able to use it once during the holidays because it was out of label paper. If a package is too large for the self service drop bin, they said you can put it on the counter (after you’ve affixed your label, checked out on the kiosk etc). It’s in the middle of town so it’s just a busy location which is the only downside since, even with 3 people working, you can still wait a while due to everyone in line needing something different.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 301 E John St?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and provides passport photo services by appointment.
Do I need an appointment to use passport services at this location?
Yes, most passport services require scheduling an appointment online, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 301 E John St?
The Post Office is open Monday to Friday from 8:30 AM to 5:00 PM, Saturday from 10:00 AM to 1:00 PM, and closed on Sundays and certain holidays.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person with two valid IDs and a completed application. Availability and pricing vary by location.
Are PO Boxes accessible outside normal business hours?
Most locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location. Please confirm with this Post Office.
What nearby places can I visit before or after my Post Office visit?
Nearby you can find several restaurants such as Marathi Masala, White Duck Taco Shop Matthews, and Yanni Bistro to enjoy a meal.
Are there nearby real estate agencies where I can inquire about local properties?
Yes, Divine Homes and Investments, Lord Group Realty, and Charlotte Wholesale Properties are nearby real estate agencies you can visit.
Where can I find marketing or advertising services close to the Post Office?
aro marketing, a marketing and advertising agency, is located nearby and can assist with your marketing needs.
Brand Certified Facts from United States Postal Service
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