Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2729 in Matthews offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next Door To McAlister's Deli.
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.6
220 reviews
5 stars
139
4 stars3
3 stars
6
2 stars
5
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting employees like Zil, Kajal, and Birva.
Inconsistency
Several reviews noted inconsistent service experiences, with some customers reporting rude or unhelpful interactions, particularly with specific staff members.
Efficiency
Customers appreciated the quick and efficient service, especially for tasks like Amazon returns and notarization, although some expressed frustration with self-service kiosks.
Pricing Transparency
There were complaints about unclear pricing and unexpected charges for services like printing and packaging, leading to dissatisfaction among some customers.
Overall Experience
While many reviews were positive, highlighting excellent service and a welcoming atmosphere, there were notable negative experiences that affected overall customer satisfaction.
- MWMonet WashingtonNov 15, 20253.0I had a notary appointment scheduled here and received the confirmation emails as well, but when I arrived, the notary (who was also the manager on duty) had already left. The staff who were there were polite and recommended another location, but I had to drive 20 minutes out of the way to get my documents notarized. I appreciate the help, but the situation was really inconvenient and defeats the purpose of making an appointment in the first place.
- MAMasha AlexanderNov 1, 20255.0I was talking with a sweet young lady who told me she was fairly new. I raised my voice at her in my own ager because I did not understand. She was so calm and polite and gently explained to me how my particular situation works. I had an amazing customer service experience with this young lady and I would just like to say thank for you the great positive communication. I left feeling genuinely heard and understood. I cannot remember her name directly but I believe it was Dana or Danielle. Awesome store, awesome staff!
- AHAnne HardmanOct 25, 20255.0If I could give more than than five stars I would! This particular UPS location in Matthews, NC owned by Zil, was by far the best customer service I have ever received. Zil handled a very complicated Amazon return situation with extreme professionalism, kindness and a smile on his face. In this day and age, when true customer service is lacking, Zil went above and beyond!
- BCBishop CheenOct 13, 20255.0Always efficient, accurate, fast & friendly. Best in Class. Thank You UPS Store 2729 in Matthews, NC
- JBJim BroomeOct 10, 20255.0Iryna... is absolutely the best... she was very helpful and pleasant... also VERY KNOWLEDGEABLE on how to run the equipment... it is so nice to be treated so nicely and helped by someone who wants to give great customer service...
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #2729 in Matthews offer?
The UPS Store #2729 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store #2729?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM. Holiday hours may vary.
Is The UPS Store #2729 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, although hours may vary on holidays.
Where is The UPS Store #2729 located?
It is located at 2217 Matthews Township Parkway, Suite D, Matthews, NC 28105, USA, next door to McAlister's Deli.
What are the accepted payment options at The UPS Store #2729?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #2729 provide mailbox rental services?
Yes, they offer mailbox services for receiving all your mail and packages.
Is The UPS Store #2729 wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can customers get professional printing and copying services here?
Yes, The UPS Store provides professional printing and copy services including banners and marketing products.
What nearby dining options can customers visit before or after using The UPS Store #2729?
Customers can visit McAlister's Deli, a sandwich shop and restaurant located next door, or Crumbl Cookies for desserts and bakery items.
Are there any nearby businesses that complement the services of The UPS Store?
Yes, nearby you can find Shred Nations (shredding services), CMIT Solutions (IT services), and Batteries Plus Bulbs (electronics and repair), which may complement your business and shipping needs.