Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2729 in Matthews offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next Door To McAlister's Deli.
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.6
226 reviews
5 stars
141
4 stars3
3 stars
6
2 stars
5
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were several complaints about rudeness and unprofessional behavior from certain employees.
Efficiency
Customers appreciated the quick and efficient service, especially from specific staff members like Kajal and Zil, but some reported issues with delays and poor handling of appointments.
Inconsistency
There were mixed reviews regarding service consistency, with some customers experiencing excellent service while others faced rude interactions and unhelpful responses.
Appointment Management
Several customers expressed frustration over notary appointments being mishandled, including staff not being present or failing to notify customers of cancellations.
Pricing Transparency
Customers reported dissatisfaction with unexpected charges for services like printing and packaging, indicating a lack of upfront communication about fees.
- MFMaryAnn FoltzJan 4, 20265.0Love my neighborhood UPS store! Warm and friendly and extremely efficient!
- BJBilly JohnsonJan 3, 20261.0Randomly closed at 3pm on a Saturday.
- QFQuinton FloweJan 2, 20261.0Was hung up on twice over the phone. Gentleman was very rude and wouldn’t take my information down to place an order and was very disrespectful.
- DRDaniella RobinsonJan 2, 20261.0I shipped a package out on 11/24/25. It was returned back to sender 12/4/25 due to incorrect address and I did not receive a call to notify me. I tracked the package 12/29/25 and saw it was returned back. When I called the ups customer service line, they confirmed the address was in fact correct and I was told I can come into the store to pick up the package and get a refund in store. I went to pick up the package today 1/2/26 and the lady at the counter told me she could not do my refund that I would need the manager and they would not be there until after 12:30 pm which was an hour from when I was there. I was told the manager would call me when they got into the store. It’s now 2:30 pm and I still have yet to receive a call. I have called the store multiple times and no answer. Would not recommend UPS as a whole but especially this location. I will not give UPS anymore business
- MWMonet WashingtonNov 15, 20253.0I had a notary appointment scheduled here and received the confirmation emails as well, but when I arrived, the notary (who was also the manager on duty) had already left. The staff who were there were polite and recommended another location, but I had to drive 20 minutes out of the way to get my documents notarized. I appreciate the help, but the situation was really inconvenient and defeats the purpose of making an appointment in the first place.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store #2729 in Matthews offer?
The UPS Store #2729 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the regular business hours for The UPS Store #2729?
The store is open Monday to Friday from 8:30 AM to 6:30 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 11:00 AM to 4:00 PM. Holiday hours may vary.
Is The UPS Store #2729 open on Sundays?
Yes, the store is open on Sundays from 11:00 AM to 4:00 PM, although hours may vary on holidays.
Where is The UPS Store #2729 located?
It is located at 2217 Matthews Township Parkway, Suite D, Matthews, NC 28105, USA, next door to McAlister's Deli.
What are the accepted payment options at The UPS Store #2729?
The store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store #2729 provide mailbox rental services?
Yes, they offer mailbox services for receiving all your mail and packages.
Is The UPS Store #2729 wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Can customers get professional printing and copying services here?
Yes, The UPS Store provides professional printing and copy services including banners and marketing products.
What nearby dining options can customers visit before or after using The UPS Store #2729?
Customers can visit McAlister's Deli, a sandwich shop and restaurant located next door, or Crumbl Cookies for desserts and bakery items.
Are there any nearby businesses that complement the services of The UPS Store?
Yes, nearby you can find Shred Nations (shredding services), CMIT Solutions (IT services), and Batteries Plus Bulbs (electronics and repair), which may complement your business and shipping needs.