The UPS Store

3.6
220 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2729 in Matthews offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next Door To McAlister's Deli.

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2217 Matthews Township Pkwy, Matthews, NC
28105, United States

Hours

Reviews

3.6
220 reviews
5 stars
139
4 stars
3
3 stars
6
2 stars
5
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their friendliness, helpfulness, and professionalism, particularly highlighting employees like Zil, Kajal, and Birva.

Inconsistency

Several reviews noted inconsistent service experiences, with some customers reporting rude or unhelpful interactions, particularly with specific staff members.

Efficiency

Customers appreciated the quick and efficient service, especially for tasks like Amazon returns and notarization, although some expressed frustration with self-service kiosks.

Pricing Transparency

There were complaints about unclear pricing and unexpected charges for services like printing and packaging, leading to dissatisfaction among some customers.

Overall Experience

While many reviews were positive, highlighting excellent service and a welcoming atmosphere, there were notable negative experiences that affected overall customer satisfaction.
  • MW
    Monet Washington
    Nov 15, 2025
    3.0
    I had a notary appointment scheduled here and received the confirmation emails as well, but when I arrived, the notary (who was also the manager on duty) had already left. The staff who were there were polite and recommended another location, but I had to drive 20 minutes out of the way to get my documents notarized. I appreciate the help, but the situation was really inconvenient and defeats the purpose of making an appointment in the first place.
  • MA
    Masha Alexander
    Nov 1, 2025
    5.0
    I was talking with a sweet young lady who told me she was fairly new. I raised my voice at her in my own ager because I did not understand. She was so calm and polite and gently explained to me how my particular situation works. I had an amazing customer service experience with this young lady and I would just like to say thank for you the great positive communication. I left feeling genuinely heard and understood. I cannot remember her name directly but I believe it was Dana or Danielle. Awesome store, awesome staff!
  • AH
    Anne Hardman
    Oct 25, 2025
    5.0
    If I could give more than than five stars I would! This particular UPS location in Matthews, NC owned by Zil, was by far the best customer service I have ever received. Zil handled a very complicated Amazon return situation with extreme professionalism, kindness and a smile on his face. In this day and age, when true customer service is lacking, Zil went above and beyond!
  • BC
    Bishop Cheen
    Oct 13, 2025
    5.0
    Always efficient, accurate, fast & friendly. Best in Class. Thank You UPS Store 2729 in Matthews, NC
  • JB
    Jim Broome
    Oct 10, 2025
    5.0
    Iryna... is absolutely the best... she was very helpful and pleasant... also VERY KNOWLEDGEABLE on how to run the equipment... it is so nice to be treated so nicely and helped by someone who wants to give great customer service...

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2729 in Matthews offer?

The UPS Store #2729 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, computer access, and passport/photo ID services.