United States Postal Service

3.0
97 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 325 W Mountain St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
325 W Mountain St, Kernersville, NC
27284, United States

Hours

Reviews

3.0
97 reviews
5 stars
43
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2
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1
1 star
46
  • 88
    8BitHero
    Dec 5, 2025
    1.0
    This place lost 60 packages I left in their Dropbox. 60 families Christmas gifts. Stay away from this one. The clerk claimed they weren’t in the correct packaging for the label, but they were in a priority envelope with a priority label. The same way I’ve been shipping them for many years with no issue. An incompetent worker rejected them and instead of holding them for me to come get them, they sent them off to who knows where and now all 60 are nowhere to be found. A 10,000 mistake. Then the worker I spoke with said, they will probably go to “dead mail” and get destroyed.
  • JM
    Julie Milan
    Jul 21, 2025
    1.0
    They take way to long to deliver packages
  • RA
    Rob Agle
    Sep 12, 2024
    5.0
    Keith and Michelle were so helpful getting my wife's passport application in. We messed up trying to set our appointment and they took care of us anyway. Top notch professionalism and courtesy, really grateful for you two - thank you.
  • JL
    Jacob Luck
    Apr 9, 2020
    5.0
    Excellent customer service intercepting my package during COVID-19
  • TI
    tim icenhower
    Jan 25, 2018
    1.0
    I've typically had a good experience with the representatives at the counter but that's about it. I ended up cancelling a subscription to a magazine as mine was apparently the one at the top of the bundle. I would constantly get them with box cutter slices going through the cover and multiple pages and looking as if it was carried through a war. I mention it to a supervisor and got a "that is how we cut the straps" response. In addition, for the 2nd time in a week, I received a "package delivered" notification, hours after the normal delivery time, only to find that the delivery wasn't actually made. The first one showed up the next day. Hoping the second one does as well, but whats the point of the tracking info if it is not accurate?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.