United States Postal Service

1.8
193 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1040 Dale Earnhardt Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1040 Dale Earnhardt Blvd, Kannapolis, NC
28083, United States

Hours

Reviews

1.8
193 reviews
5 stars
32
4 stars
5
3 stars
2
2 stars
2
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, particularly mentioning a specific employee, Tashi, for her negative attitude towards customers.

Staff Competence

Customers reported issues with staff being unprofessional and lacking knowledge about services, leading to frustration and poor experiences.

Positive Experiences

Some customers noted positive interactions with specific employees, such as Britt and Janelle, who provided helpful and friendly service.

Service Efficiency

Several reviews mentioned long wait times and poor management of walk-in appointments, contributing to customer dissatisfaction.

Package Handling Issues

There were multiple complaints about lost packages and improper handling of deliveries, leading to further frustration among customers.
  • DS
    Daine Skinner
    5 days ago
    1.0
    The women working there are rude. Lady wouldn't let me use my own box (said it was a UPSP box I wrapped up.and was not allowed to re use) then when I asked to speak with her boss I overheard their conversation about me being an assistant. So the boss lady said "Ill make him wait out there for a while then" I immediately left and went to Concord Post Office and had absolutely NO problems.
  • ST
    Savannah Threadgill
    Dec 30, 2025
    1.0
    Please get rid of the LADY WITH THE NASTY ATTITUDE up front!!!! How many bad reviews does this lady need to get before her job performance is evaluated??? Nobody deserves to be treated the way this woman treats every customer that walks in. TERRIBLE experience to get my passport. I will never come back to this location
  • AD
    Angelo DelliSanti
    Dec 27, 2025
    1.0
    Horrible customer service.
  • CC
    Cathy
    Dec 3, 2025
    1.0
    Here to also pile on Tashi. Rude rude rude. Just got yelled at for not knowing where to go for the passport service. No signs anywhere on where to check in, wait, etc. Well past my appointment time too and still waiting. Why hasn’t this person been fired yet. Oh wait she’s a government worker. Never mind.
  • BB
    Bread
    Nov 25, 2025
    1.0
    I dont remember who's who but one of the ladies there is ruuude but judging by the reviews, it doesn't seem like anything has been or will be done 🤷‍♂️ i mean how in the world the people in charge let review average get in the ONE's... there has to be a level of commitment to ineptitude for that to be reached

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.