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United States Postal Service

1.8
(198 reviews)

Business Details

1040 Dale Earnhardt Blvd, Kannapolis, NC
28083, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1040 Dale Earnhardt Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1040 Dale Earnhardt Blvd, Kannapolis, NC
28083, United States

Hours

Reviews

1.8
198 reviews
5 stars
32
4 stars
5
3 stars
2
2 stars
2
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with specific employees frequently mentioned for their poor attitudes.

Delivery Issues

Customers report significant problems with package deliveries, including misdeliveries and packages marked as delivered but not received.

Mixed Experiences

While many customers express dissatisfaction, a few reviews mention positive interactions with specific staff members who provided helpful service.

Management Concerns

Several reviews call for management intervention regarding staff behavior, indicating a lack of accountability for poor customer service.
  • TM
    timothy musselwhite
    Feb 21, 2026
    1.0
    Amazon sent a package to me and never mentioned it was signature required and the post officer’s or delivery driver’s hand writing is the worst I’ve ever seen and who can make this paperwork with chicken scratches out ?… Absolutely the worst handwriting I’ve have ever seen for a professional carrier with a high paying Government job… Who hires these people?
  • DH
    Debra Harrington
    Feb 14, 2026
    1.0
    On Oakwood Ave Our mail is never on time. Inconsistent and many times delivered at midnight. It takes days longer than it should to get mail that shows it will be delivered that day. You can only hope it is if it's something important.
  • SB
    Skyler Bailes
    Feb 6, 2026
    1.0
    The light skinned lady, I didnt catch her name, was extremely rude. I dont understand how someone so hateful can keep their job acting like that to customers. I came to post a review and quickly realized there are many others with the same story. If you hate your job that much then just quit. Dont spread your poor attitude to innocent customers. I feel sorry for that woman's husband. And if she doesn't have one then I can understand why
  • JS
    Josh Shires
    Jan 28, 2026
    1.0
    They will drive past my house where there is no ice or snow wont deliver my package they are holding. But they sure can drop off any other mail or pick up mail... weird yall can come up and pick it up but not drop off... do better dont be lazy I get the storm understand that but everyone and their mama is out at work im sure you can walk 10 feet. Absolutely no snow or ice on my street or driveway. I bet i will get it next week. Should have been here before the storm but what do I know. Supposed to have been here yesterday. I saw your guy drive up my hill with no issue.. do your job. Probably wont come till next week wild how yall can drive up my road but not deliver any mail period wild... whats crazier is Amazon delivered. So safe for them safe for you.
  • MD
    Mary Decker
    Jan 26, 2026
    1.0
    02/25/26 Update: Today I made another trip to the kannapolis post office. The other lady at the front counter is just as bad. I had two packages, one with fragile stamped all over it, the other not. She immediately takes the fragile package and tosses it on the counter, making the box turn a few time. It really felt like she did this on purpose. The other package, she just gently put on counter. How these women keep their jobs is beyond me. Lady at front acted like she hates her job. At 1.8 review, when is someone going to step in and do something? Never quite saw anyone hating what they do this much. Customer service is not her forte.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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