The UPS Store

4.2
291 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5121 in Huntersville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From 201 Central, Next To Three Amigos.

Details

  • DeliveryNot available

Location

The UPS Store
13016 Eastfield Rd, Huntersville, NC
28078, United States

Hours

Reviews

4.2
291 reviews
5 stars
228
4 stars
3
3 stars
3
2 stars
3
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with many highlighting specific employees for their exceptional service.

Mixed Experiences

While many reviews were positive, some customers reported negative interactions with specific staff members, leading to frustration and dissatisfaction.

Pricing Concerns

Several customers expressed dissatisfaction with pricing practices, feeling pressured to purchase packaging materials unnecessarily or finding shipping costs to be excessively high.

Efficiency

Many customers noted the quick and efficient service, often completing their transactions in a short amount of time.

Store Environment

The store was frequently described as clean and welcoming, contributing to a positive customer experience.
  • RH
    Robin Harris
    Sep 26, 2025
    5.0
    After my mom's transition this store took care of my packages like their own! The cost was minimal compared to what I expected. Thanks for all you do!
  • MM
    MWK
    Sep 5, 2025
    1.0
    Tried to buy simple bubble mailers (3)10x8 and (3) 7x5 they rung up random prices for each one total of 25$. ridiculous, refused to purchase
  • AC
    Aparna Chundru
    Jul 31, 2025
    5.0
    Asis is very knowledgeable about the services they offer and courteous with the customers
  • MP
    Mansi Patel
    Jul 25, 2025
    5.0
    Friendly staff and quick support. I always prefer to go to this UPS store.
  • LW
    Lydia Wang
    Jul 7, 2025
    1.0
    I’ve had multiple issues with one male associate who refuses to ship my items because he just assumes they’re Amazon returns? I had an item today to ship that was in a cardboard box that it came in and he insisted it had to have come in an Amazon box or bag but it wasn’t from Amazon!! I just needed him to scan the barcode and print the label for me but he refused. I wasted gas, time, and printing supplies going back home, printing the UPS label and taping it on the cardboard box. I brought it to the UPS location on Davis Lake and they accepted it with no issues. Don’t waste your time with the poor service at the Eastfield location

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5121 in Huntersville offer?

The UPS Store #5121 provides expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.