United States Postal Service

2.2
163 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3215 N Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3215 N Main St, Hope Mills, NC
28348, United States

Hours

Reviews

2.2
163 reviews
5 stars
39
4 stars
9
3 stars
3
2 stars
9
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported frequent problems with package delivery, including misdeliveries, packages marked as delivered but not received, and lack of timely service.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, these positive experiences were overshadowed by overall negative sentiments about service.

Operational Efficiency

Customers expressed frustration with slow service, long wait times, and the inability to reach staff by phone, indicating a need for improved operational efficiency.
  • JM
    JB MEDIA
    Dec 29, 2025
    1.0
    Rochelle I think is her name,apparently she’s the manager.Did not want to fix my urgent issue asked to talk to her and she rushed me out the door
  • SS
    Shannon
    Dec 21, 2025
    4.0
    Fast service, very friendly and helpful employees and everything is clean!
  • JB
    Jerome Bennett
    Dec 20, 2025
    3.0
    Drive up mail boxes gone.
  • ED
    Eli delacruz
    Dec 11, 2025
    5.0
    Friendly staff, short wait. I always come here for postal needs. Way better than Fayetteville
  • JB
    John Brown
    Dec 5, 2025
    1.0
    Delivery was not possible due to mailbox being full catch is we dont have a mailbox and everything gets put on the door sounds like someone that worked there was just being lazy and didn't want to find our apartment. Makes since that they have a 2.2 star

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.