United States Postal Service

3.0
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 112 3rd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
112 3rd St, Holly Springs, NC
27540, United States

Hours

Reviews

3.0
132 reviews
5 stars
54
4 stars
11
3 stars
6
2 stars
7
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific complaints about individual employees being hostile or condescending.

Efficiency

While some reviews praised the speed of service, many others noted long wait times and issues with package delivery.

Staff Attitude

There are mixed reviews regarding staff demeanor; some customers found staff friendly and helpful, while others experienced rudeness and unprofessional behavior.

Facility Issues

Customers expressed concerns about the small size of the post office and the lack of drop-off options for packages.

Lost Mail

Several reviews mentioned issues with lost or misdelivered mail, contributing to customer frustration.
  • SM
    Sean McMahon
    2 days ago
    2.0
    Beverly is a rockstar, five stars for her, the other one is not. Definitely wait for her to help you. The other guy is no help, I don’t care how tired you are, and has terrible customer service. Also, a sign or more signs depicting how to label and tape the box, would save frustration.
  • HS
    Hailey Sheppard
    Dec 22, 2025
    5.0
    Very helpful and friendly. I have been to multiple mail offices and I was impressed with how kind they were!
  • CL
    Cara LaHood
    Dec 15, 2025
    5.0
    So fast, so efficient every time. Best location.
  • JA
    Joanne Acevedo
    Nov 29, 2025
    1.0
    Instead of smashing packages in the tiny box, when it doesn’t fit put the key in my box for the bigger box! Unacceptable and possibly broken!!! Unacceptable!!!
  • MB
    Michelle Boeger
    Nov 19, 2025
    1.0
    The US post office has just become a joke really. All the directions they make u follow before u can just mail a package. Do THEY NOT “WORK” THERE? Aren’t these people getting paid to work? Some “rules” that they LOVEEEE to preach because the workers love to feel “in control” : -stand outside the door, nope out side the door I’m not ready for you -take off the old sticker underneath your new label, we made a poster saying so right here! (What are u getting paid for? Why can’t u do it???) This is why EVERYONE goes to ups! Heaven forbid u don’t really know what you are doing the way they instruct you, if u don’t listen good she will say yep thats what I already told you. 🤯 Why do we need to be rude? It’s just not necessary.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.