Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4518 in Holly Springs offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Corner Of Holly Springs Road & Bass Lake Road.
Details
- DeliveryNot available
Location
Hours
Reviews
4.6
276 reviews
5 stars
242
4 stars
5
3 stars1
2 stars
5
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and efficient, providing excellent customer service across various interactions.
Management Issues
Some customers expressed dissatisfaction with the manager's handling of issues, particularly regarding the strict no-refund policy.
Efficiency
Many reviews highlight the quick service and minimal wait times, with staff effectively managing busy periods.
Positive Atmosphere
The store is noted for its clean and welcoming environment, contributing to a pleasant customer experience.
- AFAndy FDec 28, 20255.0I drop off here several times a week, everyone is friendly and attentive. The team is always happy to help with anything I need and I appreciate that.
- CHChristina HamptonDec 16, 20255.0Staff is always quick and friendly and patient
- YMYvette D. MurrellDec 5, 20251.0From Five Stars to One Star in 10 Minutes - Unreasonable Refund Policy! I was actually prepared to write a glowing 5-star review after my initial experience here. Hanna and the other staff were genuinely friendly and very helpful throughout the two days I spent gathering paperwork and setting up my private mailbox service. Today when I signed all the forms and paid $235 for 6 months of service, I was completely satisfied with the customer service. However, within 10 minutes of hanging up the phone, an urgent unforeseen circumstance occurred that required me to cancel my mailbox. I immediately called back to request cancellation and a refund. Hanna told me I needed to wait for their manager, who would be in within 40 minutes. When Joe, the manager, called, I was shocked to learn that their \"no refund\" policy meant they would keep my entire $235 payment - despite my having used the service for exactly 10 minutes. This policy turned what should have been a 5-star experience into complete disappointment. For $235 and 10 minutes of actual service, some level of reasonable accommodation seems fair to expect. The initial customer service was excellent, but management's inflexible approach to immediate cancellations is deeply concerning. **Buyer beware**: Make absolutely certain you won't need your money back before paying. Their no-refund policy applies even to immediate cancellations, regardless of circumstances.
- RRRuth RevelleNov 8, 20255.0Great help. In & out quickly
- HSHeather SasserOct 19, 20255.0Consistently courteous interactions with the staff. Efficient and quick service. Have never had a problem with packages being delivered timely inappropriately.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the main services offered by The UPS Store #4518 in Holly Springs?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store #4518?
Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 4:00 PM, and Sunday from 11:00 AM to 4:00 PM. Hours may vary on holidays.
Is The UPS Store #4518 open on Sundays?
Yes, The UPS Store is open on Sundays from 11:00 AM to 4:00 PM.
Where is The UPS Store #4518 located?
It is located at 644 Holly Springs Rd, Holly Springs, NC 27540, at the corner of Holly Springs Road and Bass Lake Road.
What payment methods does The UPS Store #4518 accept?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #4518 offer mailbox rental services?
Yes, mailbox rental services are available for receiving mail and packages.
Are there any special offers or coupons available at The UPS Store #4518?
Yes, customers can save big with special offers and coupons available on their website.
What nearby attractions can customers visit before or after using The UPS Store #4518?
Customers can visit the Giant Screen Cinema Association (GSCA) for a movie experience or dine at nearby restaurants like China Best and Randy's Pizza.
How can nearby services like Triangle Apartment Connection be helpful to customers of The UPS Store #4518?
Triangle Apartment Connection offers accommodation services nearby, making it convenient for customers who may need housing options close to The UPS Store for business or personal needs.
Which nearby salons are close to The UPS Store #4518 for customers looking for beauty or grooming services?
Nearby salons include Nail Experts, Supercuts, and CHOP Barbershop, providing options for nail care, haircuts, and grooming near The UPS Store.