United States Postal Service

2.2
166 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 315 E Green Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
315 E Green Dr, High Point, NC
27260, United States

Hours

Reviews

2.2
166 reviews
5 stars
39
4 stars
10
3 stars
7
2 stars
5
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly in the passport section, leading to negative experiences.

Delivery Issues

Numerous complaints about misdelivered or undelivered mail and packages, with customers expressing frustration over lost items and poor tracking.

Inconsistency

Feedback indicates inconsistency in service quality, with some customers praising helpful staff while others report significant issues with service and accountability.

Accountability

Customers expressed a lack of accountability from staff regarding errors and miscommunication, particularly related to passport appointments and package deliveries.
  • CH
    Caleb Howell
    Dec 26, 2025
    1.0
    Website said passport walk-ins were from 4-4:30. The guy working said the lady had left and that we had the wrong information. How did I have the wrong info if I talked to you on the phone? Employees med to take accountability and be professional.
  • CC
    CEShannVfB
    Sep 20, 2025
    1.0
    Our neighborhood must constantly shuffle all of our packages around to each other because the post office cannot take the time to properly mark the keys to our developments parcel lockers. Consequently packages are constantly misdelivered. This weekend we had some plants trapped in a parcel locker with no means of unlocking it because of the incorrect key.
  • MM
    M
    Sep 8, 2025
    1.0
    horrible, they allow people to pickup your mail without your consent and sign off on packages, they even mailed back a very important piece of mail to the sender that i was looking for before a week had even past smh
  • OP
    Olivia Pekkala
    Aug 30, 2025
    5.0
    Dalen was super helpful and kind even in the last 5 minutes of operational hours. He was training and taking critique from his supervisor with a great attitude.
  • ST
    Sheri Taylor
    Aug 19, 2025
    1.0
    I wish I could give it negative numbers....the sorriest mess I've seen in a while...waited over 15 minutes ( nobody was up front) just to not get ALL of my mail .told me it wasn't sorted yet..it was YESTERDAYS MAIL...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.