Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 231 Government Ave SW to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.2
180 reviews
5 stars
44
4 stars
7
3 stars
5
2 stars
4
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful responses, and long wait times on the phone.
Delivery Issues
Many customers experienced problems with package deliveries, including lost packages, misdelivered mail, and packages marked as delivered but not received.
Staff Performance
Several reviews criticized the staff for being lazy or incompetent, with claims of negligence in handling mail and packages.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with specific staff members who were helpful and accommodating.
Long Wait Times
Customers frequently mentioned long lines and delays in service at the post office, indicating a lack of adequate staffing.
- JJJoel4 days ago1.0literally cannot deliver a package to the right address to save their lives
- BLBryan LandNov 3, 20255.0Hope is the best
- BRBarbara RussellOct 29, 20255.0Good environment to be in good customer service
- C1CRATE 1Oct 24, 20251.0*If you read this review, just remember as of 10/24/25, there are obviously multiple reasons why they have a 2.1 rating on Google and they are not good. *What's ever more sadder is nobody seems to be doing anything to fix that. *After ordering a package, I got notification that it was out for delivery by USPS to my residence on a Friday. It never came and the notification said, your package had an exception and should be out the next business day. No worries or no big deal. Things happen. *Around maybe Tuesday or Wednesday, the package still had the same notification and still had not shown up. So I sent in a service request. *The next day, a so called operator from there (very rude lady btw) called me told me my apartment complex had it. Obviously, I go to the office of the complex, they don't have it because they don't take any small mailing packages. *While still giving it the benefit, I give it a few more days to show up and it never does. So I drive to the post office myself and give them the tracking number to see if they can tell me what's going on. The lady there was very nice and looked around and could not find the package. She then told me it was probably a scanning issue where it was not scanned in. So she got my info down and told me she was going to tell her supervisor about the situation to get into contact with me about it. *A few more days go by and no supervisor contacted me. So I called and spoke with a supervisor named Matt. He looked around for it around 5 to 10 min and he could not find it as well. He told me he would call me back in the next hour to see what he can do. Guess what.....been a few days later and he still hasn't called back. *It's obvious the package is lost. Things happen and I understand that part. What makes it bad is that there is no update, operator gave me false information as to what she just assumes. Nobody reached out. And even after me chasing and chasing after it, nobody still reached out after they said they would.
- KSkylie setzerOct 15, 20251.0Would give a zero if I could!!! As of Thursday had my Boyfriends check and its now almost been a week since and we still havent received it. Go to the office to see whats going on. They dont know where it is and are of no help and clearly dont give a crap that they lost it.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 231 Government Ave SW?
You can send mail and ship packages, purchase money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I submit a first-time U.S. passport application at this Post Office?
Yes, this Post Office accepts first-time U.S. passport applications and typically can also take your passport photo. Please complete and print your application form prior to your visit.
Is an appointment required for passport services at this location?
Yes, most passport services require scheduling an appointment through the online scheduler, though limited walk-in hours are sometimes available at select locations.
What are the operating hours of the United States Postal Service at this location?
The Post Office is open Monday through Friday from 8:00 AM to 5:00 PM, Saturdays from 9:00 AM to 1:00 PM, and closed on Sundays and certain holidays.
Can I reserve a PO Box online before visiting the Post Office?
Yes, you can search for and reserve PO Boxes online securely at the USPS website. Instructions for completing your setup in person will be provided.
Are PO Boxes accessible after regular business hours at this location?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, although exact hours can vary by location, so confirm with this Post Office.
How can nearby places like the Greenway Transit Center assist customers visiting the Post Office?
Customers can use the Greenway Transit Center bus station nearby for convenient public transportation to reach the Post Office without the need for driving or parking.
What nearby restaurants can I visit before or after my trip to the Post Office?
You can enjoy dining at Olde Hickory Station or Hickory Hops Festival, both offering American cuisine and located close to the Post Office for a convenient meal.
Are there any nearby financial or real estate services near the Post Office for combined errands?
Yes, Equity Financial Associates, Vanessa Williams Mortgages, Home Buying LLC, and Investors Title are nearby, allowing you to conveniently handle financial or real estate needs near your postal visits.