United States Postal Service

2.2
125 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1800 Four Seasons Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1800 Four Seasons Blvd, Hendersonville, NC
28792, United States

Hours

Reviews

2.2
125 reviews
5 stars
29
4 stars
3
3 stars
6
2 stars
9
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of employees being dismissive or disrespectful.

Passport Services

The passport office received mixed reviews, with some employees praised for their helpfulness while others were criticized for poor management and long wait times.

Mail Delivery Issues

Numerous complaints about lost or misdelivered mail, with customers expressing frustration over packages not being delivered or being delivered to the wrong addresses.

Inconvenient Location

Customers expressed dissatisfaction with the post office's location inside a mall, citing difficulties with access and parking.

Mixed Employee Experiences

While some employees were noted for their friendliness and helpfulness, others were described as rude or unprofessional, leading to inconsistent customer experiences.
  • JH
    Jolette Hernandez
    Oct 24, 2025
    1.0
    I had a horrendous experience today getting my sons passport process done. Out of all my younger years going to this post office getting my own passport process done with my parent I have came across really helpful employees who helped answered all my parents questions and concerns regarding the passport application in a cordial manner. What arose today was that I asked the employee who was an elderly African American woman a simple question in regards to my sons passport application because I was confused on what to fill out for that specific section and she responded in a awful disrespectful tone and stated “ By you asking me questions you are delaying my part of the process. If you have questions you can ask but you are delaying me.” I proceeded to still ask the question and she gave me a response and continue to state “ see you didn’t need to fill that part out. If I could’ve started the process I would’ve let you know that. And if I need you I will let you know.” While being there she also mentioned I had to stay behind the yellow line to allow her to do her work. I felt like I was racially profiled since I am a Hispanic women by the tone and attitude she had since the beginning.
  • EE
    Evelin Eller
    Oct 7, 2025
    5.0
    Huge post office in a mall.
  • AF
    adrienne ferriss
    Oct 1, 2025
    5.0
    The woman at the passport office was outstanding. She was efficient and delightful and I was seen promptly. She made my day.
  • XT
    Xavier Torres
    Sep 22, 2025
    5.0
    Great service, especially from Debbie!🙂
  • RS
    Rhonda S
    Jul 16, 2025
    1.0
    If they are going to have Walk in passport times posted, they need to honor it or change their website. 6 people showed up to do walk in passports today and were turned away. Those people take time off work, drive long distances, arrange their lives around the walk-in schedule posted. Get it right Hendersonville PO!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.