The UPS Store

4.5
403 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5532 in Harrisburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - St Changed-Schoolhouse Commons Shop Ctr W/Lowes Foods, Near Rite Aid.

Location

The UPS Store
4311 School House Commons, Harrisburg, NC
28075, United States

Hours

Reviews

4.5
403 reviews
5 stars
342
4 stars
6
3 stars
3
2 stars
8
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Nate and Sadie providing exceptional service.

Pricing Issues

Several reviews highlighted concerns about high prices and unexpected charges for services, leading to dissatisfaction among some customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about rude staff and poor service from specific employees, indicating inconsistency in service quality.

Efficiency

Customers frequently mentioned the quick service and efficiency of the staff, often noting short wait times even during busy periods.

Store Management

Feedback indicated that the management and ownership changes have impacted customer experiences, with some customers expressing disappointment in service quality compared to previous ownership.
  • TM
    Tanya Mays
    Nov 3, 2025
    5.0
    The UPS team members are always friendly, kind, and helpful. They are able to take care of my packaging and shipping needs in a timely manner.
  • KE
    Karen Ely
    Oct 26, 2025
    5.0
    I have always had exemplary service at this UPS store. I have used them to make Amazon returns, ship things, print things. They are always helpful, efficient, polite, and kind to everyone that walks through the door. This is not the closest UPS store to me, but I continue to use it because their customer service is spectacular.
  • QQ
    Qe Q
    Oct 22, 2025
    1.0
    Customer service was poor. I was treated very rudely by the girl behind the counter.
  • SH
    Sherri Hull
    Oct 21, 2025
    5.0
    Friendly, welcoming service. Short wait. I always enjoy visiting this location. And I’m always satisfied with my purchases and/or Amazon returns.
  • MW
    Merihazel Walters
    Oct 3, 2025
    1.0
    This business is astronomical that they are allowed to up charge at will. I have shipped two packages through here with Mercari partnership and this is the only store that has quoted a different weight. I went in and confirmed my package weight 7 pounds to ensure I had adequate shipping (a $8 prepaid label). Now I get a notice from Mercari saying they weighed it as 33 pounds. Ridiculous. There is absolutely no freaking way I could lift 33 pounds comfortably and I confirmed with the clerk. Also, the same day I tried to ship an envelope and he quoted me $114 to ship overnight. I thought he was joking. Then I asked for slower shipping to save money and it was still $14, for a letter. Something isn’t adding up here and I filed a claim on my Mercari package since I couldn’t get paid because they deducted ludicrous shipping costs (over $108) because these owners over charge on purpose to increase their sales and profits. Disgusting.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #5532 in Harrisburg offer?

The UPS Store #5532 offers expert packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and small business services.