United States Postal Service

1.6
249 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 2728 S Memorial Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2728 S Memorial Dr, Greenville, NC
27834, United States

Hours

Reviews

1.6
249 reviews
5 stars
31
4 stars
5
3 stars
2
2 stars
16
1 star
195

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over the lack of professionalism and care from employees.

Delivery Issues

A significant number of customers reported consistent problems with mail and package delivery, including items marked as delivered but not received, and packages being delivered to the wrong addresses.

Mixed Experiences

While some customers praised specific staff members for their helpfulness and friendliness, these positive experiences were overshadowed by the overall negative feedback regarding service quality.

Communication Problems

Many customers experienced difficulties reaching the post office by phone, with reports of long wait times and unresponsive staff.
  • SM
    Shannon Melcher
    1 day ago
    1.0
    This is my first negative review I've ever written but it needs to be said by the terrible service that I received here. I am in the process of moving and the worker who's window I received saw that I had a larger package and immediately met me with the worst attitude and tried to find any reason not to help me. Before taking any measurements, she tells me that they don't accept large packages anymore. I let her know that just 30 minutes prior to arriving at this location, I had went to the Winterville location and dropped off 15 boxes of the same size and larger. Having awareness that the Winterville location is smaller with less equipment and employees, I drove out of my way to bring the few remaining boxes to the Greenville location. The worker says "well this is the Greenville post office" and that she "didn't start working at the post office yesterday". This was a standard Lowes box and I have been shipping packages of this size with pre-paid labels for years with 0 issues. After taking measurements, she tells me that I would have to pay an extra $235 to ship this 1 box. Of course, I declined to her delight. I have never received worse service than at this location and it's a classic case of workers not wanting to do their job and serve others. I took the boxes to the Winterville location the next day where the workers served me with a positive attitude and 0 issues.
  • EJ
    Emily Jones
    Nov 8, 2025
    1.0
    I dropped off mail for residents that no longer live at the address. The lady at the counter told me I have to go to the Farmville location. I work, Farmville has limited hours and isn't open on Saturdays, and I'm trying to do a nice thing. I told her it just needs to get returned to sender. And she told me she was just going to throw it in the trash. Is that even legal?? What is actually wrong with the people who work at this location?!
  • RH
    Ramona Brewington Hare
    Oct 18, 2025
    1.0
    Very loud talking and laughing comes from the back. It sounds like workers are having a party. I went to complain because I could not even talk to my friend and it took a manager 28 minutes to come talk to me. When I told her the workers should have fun but they are extremely loud. She responded that they are robots and seem not to really care. Very unprofessional location.
  • OA
    Olivia anderson
    Sep 30, 2025
    1.0
    The worst staff the lady had an attitude with me and everyone before then , they need to be fired and not to mention it was two lady’s who had an attitude
  • ST
    Scott Tilley
    Sep 29, 2025
    5.0
    Visited today. Plenty parking. Staff was professional and courteous

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.