The UPS Store

Reviews

• CG

  Chrissy Golson

  1 day ago
  1.0
  Don’t like to answer the phone to assist and answer questions.
• MP

  Mc Pappy

  5 days ago
  1.0
  Well, I went to this UPS store today to mail an important packet for medical licensure (I'm a doctor), and the customer service with which I was greeted can only be described as atrocious. This is unfortunate, because I have always had excellent service at this location, and it is very convenient for me. Bianca, the girl who helped me was rude, obnoxious, unprofessional, and surly. Maybe she was just having a bad day? If so, this should never be allowed to manifest as rude behavior toward the customer. More likely, she hates her job, and needs to find another line of work. If you own this store, and are reading this, I hope you will consider giving this employee a "promotion," and putting her in a role which will prevent her from alienating your customers, as she did me today. In the meantime, I will take my business elsewhere. Feel free to reach out to me for further details.
• JB

  Jan Brown

  Apr 24, 2026
  2.0
  Most unfriendly, barely audible, young girl with red hair (wig) & nose piercings helped me accomplish returning my Spectrum equipment today. Asked me to take the equipment out of the box and place it on the scale, which I did. She acted like she hated having to help me and there was no one else in line. I asked if she was ok and she said mmm hmmm. It must be really difficult to find people with good customer service skills.
• LL

  Lavinia

  Mar 4, 2026
  1.0
  I came in today to pick up several packages and return a package. The light skin gentleman with the green/hazel eyes and braids on this day, shortly after 2pm assisted me. The initial Greet was cool. He asked how he could help. However, the remaining experience was a one-star rating because when he got my 1st package and I stood there after signing. I asked about the 2nd one. He informed that was the only one. I explained that's not true, because I received an email from the merchant that I had a packaged delivered a couple of days b4 today. I asked could I provide him the tracking #. He stated they cannot track the items that way. I looked on my customer account to verify the delivered notice and explained again, that it should be here at this location. Me not leaving without my package, he then asks for the last four digits of my tracking number. I provided it, he looked it up (although initially he said he could not), and found the package on the silver racks with others. So, I ask, is that my package and what happen. He responded that the package had been signed in but under another box number. I responded, well that's not good. He reassigned, I'm assuming because he affixed a new label on the older wrong label and had me sign for that package. I had my child with me, so it slipped my mind on getting his name or I would have mentioned it. After, I signed for the last package, I waited there for him to inform me that I was good nothing else needed on my end, but nothing. So, I then ask, am I good, is that it? He said oh yea, you signed for it you're good. I'm like what kind of customer service is that? You don't tell me I'm done nothing else is needed, no closing statement of at minimum have a good day, to alert me the we have concluded. He casually then made an attempt to offer the closing customer service end. I informed him, I'm not going to say anything to him as of now, but in the next meet & greet experience hopefully it will be a better experience and proceeded to tell him to have a great day. Here is where, I have a problem including the above. I've already paid for my mailbox services for the next 6 months and not expecting perfection, however, I am expecting accurate, correct, and professional services because that's what I paid for. A little empathy of concern could go a long way also. To know my package was assigned to the wrong box that clearly has my name and box number on it, is concerning. Because, had whomever it was wrongfully assigned to picked up the package, left with it, with no return, then I would be inconvenience to have to go through multiple channels to correct not my wrong. There was no apology for the mistake even if he didn't make it, but because he represents the UPS store brand. Then not to kindly send me off with a great day until I mentioned his customer service not being the best service. It made me wish that I could transfer my box to another location to avoid this experience present/future. I have many things that will be coming to this paid address and need to know that I can trust the UPS brand to deliver the security one, but the respect 2 for all my personal packages and those names attached to my account. Put yourself in my shoes. If the role was reversed how would you feel. Now, my initial experience with opening my box with Tyshon was Excellent. This gentleman definitely should follow by his example. Unfortunately, Tyshon only works at this location on the weekends, I believe. So, I must be able to depend on my service experience from anyone who has been hired to provide just that. Now, I'm praying that my request to ship off my item that was physically taken out of my box to be placed in another (per the gentleman when he scanned my QR code, stating that Verizon has paid for their own packaging) actually gets delivered with no delay nor mix up. I did receive a return receipt, however, my experience today leaves me with questions on the quality of service not from all employeed there because as of yet, I have not experienced all. Not cool thou!!
• TB

  Terry Bowman

  Mar 2, 2026
  5.0
  I have been in this store numerous times over past year and i have Always received the very best customer service possible Being a business owner i can say having employees as friendly and helpful as they are is something to be proud of! I have had different employees each time and all have been wonderful!

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