United States Postal Service

2.9
172 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 5704 W Market St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5704 W Market St, Greensboro, NC
27409, United States

Hours

Reviews

2.9
172 reviews
5 stars
69
4 stars
9
3 stars
7
2 stars
4
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others are described as rude and unprofessional.

Wait Times

Many customers expressed frustration with long wait times and understaffing, leading to a poor experience.

Package Handling

Numerous complaints about lost or mishandled packages, with customers reporting issues with delivery and tracking.

Overall Experience

While some customers had positive interactions, many reviews highlight dissatisfaction with service quality and efficiency.
  • DM
    Donna Marine
    Dec 30, 2025
    5.0
    Great!
  • CK
    Chris Kelley
    Dec 15, 2025
    5.0
    Fast service during slow times. Friendly staff. Been coming here for 15 years.
  • RW
    Ryan Webster
    Dec 11, 2025
    1.0
    Go figure, the post office smelling of stale cigarettes and snap benefits "lost" my package. The Fatigue is real.
  • AC
    annisa crawford
    Dec 2, 2025
    1.0
    There was about 30 people in front of me.Only one lady run in the front, check out another lady.Just walking around in back not doing much of anything.She didn't want to come out.See it apparently and help the other person. So I I just walked out after 20 min of it. My advice would be go to the ups store its only a 5 minute wait
  • BR
    Breeanna Rasool
    Oct 6, 2025
    1.0
    These wait times are getting out of hand with only 1 staff at the front desk. This is a miserable experience every time.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.