The UPS Store

Reviews

• LC

  Linwood Carver

  Oct 6, 2025
  1.0
  I was trading my IPhone 13 in and was instructed to go to a UPS Store location to send it back. I went to the location on Grandview. Two young men were working on this Saturday afternoon. I gave one young man my phone and the suppled QR code for return. The young man appeared to scan the code and took the phone. My mistake was not asking for a receipt or tracking number! After about 10 days later I received notification the phone had not been received. I returned to the store and a young lady was helpful and told me nothing was scanned in for that QR Code. I contacted UPS and Spectrum to see what I could do. Since there is no tracking and the QR code was not scanned, I have no recourse. This review is calling your attention to what may happen at this location. I don’t easily say someone is doing something illegal but this needs to be investigated. The young man gave the appearance of scanning the QR but failed to do so. At best it is incompetence. I suggest you use the self shipping.
• MH

  Mal Hackey

  Sep 25, 2025
  1.0
  I went in there to return three packages and they were talking and giggling. Which wouldn’t be a problem, except he only rang up two of my packages instead of the three but took all three packages and they don’t answer the phone when you call
• KR

  Kirby Richmond

  Jul 28, 2025
  5.0
  Dropping of a package that needed to be shipped out and help with printing out the label. Melissa I had amazing customer service and was very helpful and patient with me. She even made me laugh I enjoyed my little bit of experience there. ⭐⭐⭐⭐⭐
• DB

  Derrick Brown

  Jun 21, 2025
  5.0
  Fast and reliable
• BI

  Blaque Woman Identified!

  May 14, 2025
  1.0
  UPDATE: I should have learned my lesson. But second package sent to this location and guess what? This package was opened and taped up again by I guess the staff in the store. I guess nobody wanted my cowboy boots from SHEIN, I should be grateful it wasn’t stolen. But you guys keep opening my packages and expect me to believe it’s a coincidence…. I made sure to cancel my UPS MY CHOICE this time. I made sure to open my package in the store to make sure my goods were still there. The employee gonna say “I don’t know how that got like that”… Guilty much? People if you have packages sent here. Don’t sign off on it until you made sure it’s there. These people in this store are thieves. Can I actually find a UPS store where the employees won’t steal my things. I switched to THIS location because the one on Battleground, the black guy stole my phone I was sending back to Verizon. Now this place attempted to steal my uniform scrubs for school. Thank GOD, they had my school name on them, so they can’t be used unless you were going to that school and was in the nursing program. So does UPS want me to believe that my package hadn’t been tampered with? They really want me to believe that only 2 of 5 items was without the plastic on it from when the uniform company shipped it. They really thought i didn’t see that my package was opened and taped up. So I’m just oblivious to it all, right? I know that between the warehouse and the store an attempt of theft was made on my items. The only reason I have them, is that it’s monogrammed. Now I see that theft is a KNOWN issue with UPS, and no amount of changing stores will change that. I may as well take my chances having my items sent to my door. Either way it doesn’t change the fact that your employees are stealing in the warehouse as well. Let’s talk about the employee in your store today who was very dismissive as she saw how I looked at the package in disbelief. Great customer service was lacking. Usually they hand you your package (it wasn’t large or heavy). She left it sitting on the other counter for me to walk more steps to grab(I’m not entitled) but other employees have handed off the package. Makes me feel as though she tampered with my package. Either way, it’s on UPS. Do you not have cameras you monitor frequently. Why do employees feel emboldened to attempt at stealing customers packages? This needs to be investigated. I have had 3 separate instances of theft/attempted theft at 3 different locations. This is unreal. You don’t question employees who seem to be opening packages and then taping it back up? Surely you don’t think all of these packages are just bursting at the seams. (Sarcasm) DO BETTER. My nursing school uniform cost well over $230. What if they had blindly stolen my things with no regard to what it was….I’d have to eat that loss. How is that right? What’s a criteria for even working for you guys? Ability to steal with ease and perfection? This is crazy. To clarify the pictures…the two scrub tops were taken out of plastic, the scrub jacket plastic was ripped. The two scrub pants were intact.

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