United States Postal Service

2.5
73 reviews

About

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Visit your local Post Office™ at 200 N William St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
200 N William St, Goldsboro, NC
27530, United States

Hours

Reviews

2.5
73 reviews
5 stars
22
4 stars
7
3 stars
1
2 stars
2
1 star
41
  • KP
    Kira Parks
    Nov 6, 2025
    1.0
    Today 11/06/25, I was in there for a passport. A rude man working there lied saying there was no “equipment” to get a passport today. Next, he proceeds to tell me to come back in 20 minutes until the lady that does passports gets back from break. 30 minutes passes by & we tell the lady we’re trying to get a passport, it was obvious that he coached her telling her what to say & until she finally broke & allowed us to get the passport. Thankfully my interaction with lady was more positive.
  • MM
    Mike moore
    Jun 17, 2025
    1.0
    USPS William Street: I apologize for coming in at 2 pm on Tuesday afternoon when you were not busy and yet you were still rude and indifferent. For 30 years I’ve avoided using the William Street office except when absolutely necessary. It’s an embarrassment for the city of Goldsboro yet we have tolerated bad behavior by counter staff far too long. I don’t expect it to change. The behavior is still unacceptable. It’s a colossal failure on supervisory staff who are aware, tolerant, and ineffective in correcting these poor examples of treatment to postal patrons. SHAME ON YOU.
  • IT
    ilove twitter
    Jun 6, 2025
    1.0
    Most of the staff just aren’t nice. There is an old black bald/balding man who’s is so rude always, he is always working there too. Honestly they should be embarrassed, but i completely understand they were just raised that way and this is the only job they could get 😂.
  • DM
    David M
    Mar 20, 2023
    5.0
    Came in for an passport appointment and they had me out of there within 20 minutes. Fast and knowledgeable staff.
  • SG
    Shirley Griffin
    Jun 28, 2018
    2.0
    Worst customer service ever, tried for over an hour to get thru on the phone

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.