United States Postal Service

1.7
175 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1882 S New Hope Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1882 S New Hope Rd, Gastonia, NC
28054, United States

Hours

Reviews

1.7
175 reviews
5 stars
23
4 stars
7
3 stars
5
2 stars
7
1 star
133

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and unprofessional.

Delivery Issues

Many customers reported significant delays and issues with package deliveries, including lost packages and incorrect deliveries.

Cleanliness and Organization

The post office was frequently described as dirty and disorganized, with complaints about broken furniture and overall unsanitary conditions.

Staffing Problems

Customers noted long wait times due to insufficient staffing, especially during busy periods, leading to frustration.
  • EP
    Eric Paul
    6 days ago
    1.0
    Reviews speak for themselves. Shocker right? By the way if you look different than the workers they will flat out deny you any help, but if not…they’ll work with you. Literally happened in front of me, and then to me. Shame on this location.
  • MV
    Meg Vanderbilt
    Dec 19, 2025
    1.0
    Worst post office ever. It is nasty and always looks disorganized. You will find broken tables, dirty walls and outdated lighting. The line is always too long the staff gives the impression that you are inconveniencing them. I go to the one in Clover. Total different vibe! They are clean and always eager to help.
  • JC
    Jahmier Clemons
    Dec 17, 2025
    1.0
    Terrible staff, I tried to retrieve my mail after not getting postal service for the last 3 days and keep getting told that “my mail is out for delivery”. Needs a COMPLETE staff overhaul. Do yourself a favor and don’t let any of your business depend on those people.
  • KH
    Karen Hurst
    Dec 16, 2025
    1.0
    No mail some days and very late the rest of the week. Amazon packages don’t get delivered on time. Informed delivery says no access to delivery site for my package. My house is very accessible
  • MD
    Mike Dotoli
    Dec 9, 2025
    1.0
    Just horrible, how come during the most busy holiday season, one person works the counter. Does our post office have no thought processes no logistics thinking 🤔 just horrible

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.