United States Postal Service

2.1
255 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 131 N Judd Pkwy NE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
131 N Judd Pkwy NE, Fuquay Varina, NC
27526, United States

Hours

Reviews

2.1
255 reviews
5 stars
57
4 stars
8
3 stars
7
2 stars
9
1 star
174

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences highlighting dismissive attitudes and lack of assistance.

Delivery Issues

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over items marked as delivered but not received.

Efficiency

Some reviews praised the efficiency of the staff during busy times, noting quick service and helpfulness in processing packages and passports.

Inconsistent Experiences

While some customers had positive interactions, many others reported ongoing issues with service quality, leading to a mixed overall perception.
  • BB
    Brittany Burns
    Dec 30, 2025
    5.0
    Very fast and efficient crew. A complete turn around from the last time I needed to come out here a couple of years ago. Mr. Jeff runs a tight ship!
  • SG
    Stephen G
    Dec 23, 2025
    1.0
    Thanks for leaving all the mailbox kiosks open so everyone has access to the mail and packages. How do you not remember to close the mailbox kiosk-isn’t that a major part of your job?
  • DB
    D B
    Dec 16, 2025
    1.0
    Recently dropped off a prepaid package at this location. Created a shipping label 12/8/25, handed the item over at this location on 12/10/25. The item never saw an acceptance scan several days after the drop off. When I called this location, I was very rudely dismissed by the clerk who answered insisting ALL packages go out to a sorting facility at the end of each day. The clerk was unwilling to do a quick spot check for my parcel (one that would be easy to find if they tried). I called USPS customer service to request an investigation, and conveniently after that call, the tracking now shows the item as being accepted. So either I was lied to, and the item did NOT go out at close of business on 12/10, or it sat in a sorting facility not moving until I complained about it. Imagine doing your job that you are paid to do.
  • CB
    Carrie Boos
    Dec 11, 2025
    1.0
    I arrived before five o'clock, well within the posted business hours. The employees saw me walking up and locked the door anyway. The gate was down and everything was locked before actual closing time. I ended up having to talk to an employee through the glass and she was very condescending. Closing early and acting like basic customer service is an inconvenience is beyond unacceptable!
  • BK
    Brandon King
    Dec 5, 2025
    5.0
    Very efficient crew here! The line was out the door when I arrived 12/5 and I was at the counter being taken care of within 5 minutes. Jeff and the entire crew were awesome getting everyone in and out during this busy holiday season. Everyone on the clock around 2:40pm deserves a raise and could train other locations. Most of us only review when we have bad experiences but this great experience deserves a review.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.