The UPS Store

3.6
425 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2974 in Fayetteville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Defy Gravity At Westwood Shopping Center.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

The UPS Store
439 Westwood Shopping Center, Fayetteville, NC
28314, United States

Hours

Reviews

3.6
425 reviews
5 stars
260
4 stars
16
3 stars
5
2 stars
17
1 star
127

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individuals like Nizah, Rachel, and Makayla for their exceptional service.

Inconsistency

Several reviews noted inconsistent service quality, with some employees providing excellent assistance while others were described as rude or unhelpful.

Efficiency

Customers appreciated the quick service and minimal wait times, although some reported recent declines in efficiency.

Package Issues

There were multiple complaints about lost packages and poor handling of shipping issues, leading to customer dissatisfaction.

Positive Atmosphere

Many reviews mentioned a welcoming and positive atmosphere in the store, contributing to a generally good customer experience.
  • TE
    Tammy Edmond
    Dec 30, 2025
    5.0
    I loved the way the associates greeted me and treated me.
  • AM
    Alexa Martinez
    Dec 30, 2025
    5.0
    First time sending license plates the team was amazing by helping me!!!! Great customer service
  • DD
    DEBRA DEVLIEGER
    Dec 19, 2025
    5.0
    Great customer service with the store and James very helpful
  • JH
    Janetta Holliman
    Dec 12, 2025
    5.0
    Ni, was very nice and professional she greeted me with a smileI she was very helpful with helping me on how to return merchandise we need more people like her working in customer service.10/110
  • AW
    Angelia Willis
    Dec 11, 2025
    5.0
    This place is amazing! I was nervous about shipping my son’s computer, monitor and other items thinking they were going to get damaged. Mr. Q, Mrs Zanya and James took the time to carefully package all my items. They were all very pleasant and everything arrived safely. Thank you for great customer service!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Fayetteville offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and computer access services.