The UPS Store

Reviews

• AA

  Alliyah Atkinson

  4 days ago
  1.0
  Ivan needs to be FIRED, absolute worst customer experience ever. I walked in and waited for about five minutes, and during that time two customers who arrived after me were helped before I was acknowledged. The lack of order and attentiveness made the visit frustrating and unprofessional. Better customer service and a more consistent line system is needed
• TL

  Tori D Lenton

  Apr 22, 2026
  1.0
  I am incredibly frustrated with the lack of service and professionalism from UPS. On Saturday, I paid to ship two packages. While one successfully made it to Pennsylvania, my second package, destined for North Carolina, is nowhere to be found. It was scheduled for delivery yesterday, but it never arrived. To make matters worse, the tracking number I was given shows up as "invalid" in the system, leaving me completely unable to locate my property. I have spent the entire day calling this location to get answers. They either do not answer the phone at all, or worse, the workers pick up and immediately hang up on me. The fact that I cannot track my own package and am being actively ignored by the staff is absurd. I paid for a service that was completely unfulfilled. I expect UPS management to contact me ASAP to locate my missing package, resolve this, and issue a full refund for false services provided.
• DS

  Deborah Streeter

  Apr 12, 2026
  5.0
  I have always had a good experience whenever I use this UPS Store. The staff is always friendly, courteous, efficient and expedient. I see the negative ratings snd wonder if this is the same store in Durham, NC at 6409 Fayetteville Rd. of which they are referring.
• AM

  Alisa Morse

  Mar 31, 2026
  5.0
  Amazing service. I made a mistake when I packed my item and Chloe went above and beyond to help me fix it before it got shipped.
• KK

  KERRY

  Mar 24, 2026
  1.0
  This is by far the worst UPS I've visited. They charge $5 for them to print a label you send them in an email. I said cool! They wanted to take my package to the back before putting the label on it, i told them that i have to see them put the label on.. because the item in the package was worth almost $1000. They put the a teeny tiny label on it that you could barely see the barcode on. When i asked them to put a larger label on, they said i would have to pay again.. Like what?? I guess they bamboozle you to save some printer ink. I took my business elsewhere..

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