United States Postal Service

2.0
167 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1100 N Miami Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1100 N Miami Blvd, Durham, NC
27703, United States

Hours

Reviews

2.0
167 reviews
5 stars
31
4 stars
9
3 stars
5
2 stars
4
1 star
118

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being helpful, while others are criticized for rudeness and lack of assistance.

Delivery Issues

Frequent complaints about lost packages, undelivered mail, and inconsistent delivery times.

Facility Condition

The physical location is described as run down and often closed during posted hours, contributing to customer frustration.

Communication Problems

Customers report difficulty reaching the office by phone, with many calls going unanswered.

Overall Satisfaction

General dissatisfaction with the postal service at this location, with many customers expressing a desire to avoid using it.
  • JW
    Jamel Williams
    Oct 15, 2025
    1.0
    Worst postal office in Durham. They sent back my package because my name wasn't link to my address. But it clearly is because they delivered one of my packages in my mailbox. When I figured the issue, I informed them the issue was resolved and they stated they would redeliver my package. They didn't and instead sent my package back to sender. So I didn't get my package as promised and now have to reorder my package. I find it dumb that they delivered one of my packages to my mailing address. But didn't deliver my other package and now have to wait to reorder what they sent back after they told me they would redeliver. And have to wait longer for a package I need. Like I said WORST postal office in Durham NC!
  • 2N
    21st Century Youth Leadership Institute Nonprofit
    Aug 30, 2025
    1.0
    Bad customer service
  • SD
    Sergio Diaz
    Aug 23, 2025
    5.0
    We recently moved to Durham and were in need of guidance (PO box, forwarding address, etc.) and the staff at this USPS were incredible! Patient, informative and supportive (even got some local food recommendations 🙂). Yes - the reviews talking about the area being ‘run down’ are true.. But, the customer service that the staff provide inside are A+!! Genuinely, best USPS experience I’ve ever had! (I still hate you Tamarac, FL Branch)
  • RM
    Rachel Martin
    Aug 15, 2025
    1.0
    TERRIBLE. Not only is this physical location in disrepair, I have had multiple packages not delivered for a list of various reasons. Had one package that was "lost" only to have it show up 3 weeks later after I already had to pick up the replacement directly from the post office. I asked them to return the original back to the sender and somehow it still ended up back delivered at my apartment again. I currently have a package that's "undeliverable," when I've been home both days and no one has even attempted a delivery. Since we're a new development, I have been understanding of some issues, but I have also been living here for 6 weeks and the post office won't deliver the keys for the residents to access our mailboxes. Our leasing office is handling our mail, but some days it doesn't even get delivered to them. This post office has not been serving our community well at all.
  • LK
    Lily Kay
    Jul 31, 2025
    4.0
    Served my purppse of dropping off my pre printed label package, however anything bigger than my small wreath in a parcel bag would not have fit in the lobby drop box. Does not have a self service kiosk to print labels or that big blue collection box to drop off boxes. East durham station. Beats the anxiety I had trying to find parking for the office near city hall.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.