Brand Certified
United States Postal Service
2.8(126 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3520 Kangaroo Dr, Durham, NC
27705, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3520 Kangaroo Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.8
126 reviews
5 stars
46
4 stars
8
3 stars
5
2 stars
8
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, many others reported rude and unhelpful service, particularly at the front desk.
Delivery Issues
Numerous reviews highlighted chronic problems with package delivery, including lost packages, misdeliveries, and failure to deliver items as promised.
Staffing Problems
Customers frequently noted that the location is understaffed, leading to long wait times and inadequate service.
Cleanliness and Maintenance
Several reviews mentioned that the post office appears dirty and in need of maintenance, contributing to a negative customer experience.
- JDJohn Dinyari3 days ago5.0Best Post Office in Durham. Staff are helpful and friendly. Some patrons come in clueless and the staff here do their best to keep the mail moving.
- CCCindy CooperJan 12, 20265.0Always polite and professional
- DHDaniel HaydenJan 3, 20261.0You can't contact them and they can't answer questions. Missing packages are a weekly occurrence. Won't report your mail as missing even if they can't find it.
- AMAsas MomDec 11, 20255.0Quick, great & friendly service
- WBWhitney BronsonDec 9, 20255.0I want to express my sincere appreciation for the outstanding service I received at this USPS location, especially from Steve, who went above and beyond to help resolve a complicated international shipping issue. My package was unexpectedly returned due to a clerical error, and Steve took the time to thoroughly investigate the problem, explain what happened, and help me understand the next steps. He was patient, professional, knowledgeable, and incredibly kind throughout the entire process. In a stressful situation, his calm and helpful attitude made all the difference. I’m truly grateful for his attention to detail and the genuine care he showed. Employees like Steve are the reason customers feel supported and respected! Thank you for having such an excellent team member on staff!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service location at 3520 Kangaroo Dr?
You can send mail, ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this USPS location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, this location accepts first-time passport applications for the U.S. Department of State and can also take passport photos by appointment.
Do I need an appointment for passport services at this location?
Yes, most passport services require scheduling an appointment using the USPS online scheduler, though there are limited walk-in hours at select locations.
What are the operating hours of the United States Postal Service at 3520 Kangaroo Dr?
Open Monday to Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays and certain holidays.
How can I get a PO Box at this USPS location?
You can apply for a PO Box online or in person, bring two valid IDs and a completed application if in person, and check availability and prices online.
Is the lobby accessible after hours for PO Box holders at this Post Office?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but hours may vary so check with the location directly.
What nearby places can I visit around the United States Postal Service at 3520 Kangaroo Dr?
Nearby places include Kesem at Duke University, Rocket Wash Express car wash, and Millennium Hotel Durham, offering services and accommodations for visitors.
Are there other Post Office locations close to this USPS?
Yes, nearby Post Offices include the US Post Office and Post Office West Durham for alternative mailing and shipping services.
What dining and shopping options are near the United States Postal Service at 3520 Kangaroo Dr?
You can visit Bel Gusto American Restaurant or Mazikien India women's clothing store for dining and shopping experiences nearby.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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