Brand Certified
United States Postal Service
2.5(120 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
323 E Chapel Hill St, Durham, NC
27701, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 323 E Chapel Hill St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.5
120 reviews
5 stars
33
4 stars
7
3 stars
6
2 stars
10
1 star
64
- JEJenni EdwardsFeb 19, 20261.0I’m shocked at the lack of customer service and lack of compassion demonstrated by a member of the passport team. I have never left an appointment feeling so deflated. As a mom trying to wrangle 2 young children through a passport appointment, this was a horrible experience. Avoid at all cost and go to another facility!
- KSKurisu ShirubaaDec 5, 20251.0The lady called Collegene or something like that, is incredibly rude as hell. She works at the passport area, and treats everyone rude as hell. She must be so lovely at home. Maybe she needs love or something because she certainly doesn’t have any to give. I wonder when was the last time anyone gave her a hug.
- YRYadurshini RaveendranOct 9, 20255.0Melissa at the front desk has always been super helpful and is extremely kind and considerate. Wish there were folks like her in all establishments!
- LBLauren BriggsNov 20, 20245.0I failed to read these reviews prior to scheduling my passport appointment, and needless to say I was very nervous for my appointment upon reading the reviews. I scheduled a passport appointment (no photo), and things went amazing. I used a form-filler to complete my passport application online and brought it mostly filled out - I forgot to add my employer company and she just had me write it in with a black pen. Simple. I brought my original birth certificate (she specifically asked for the original), my ID (you do not need a photocopy- they make their own there), and my passport photo from Walgreens. I bought my money order there for a $2.35 fee on top of the charges to the state and it was very smooth. Please do not listen to these reviews. If you come fully prepared, you will be totally fine. She even asked me if I needed my photo taken when I did not select passport appointment with a photo online. I believe the lady that helped me today was named Melissa. Truly had a great experience and it was smooth sailing.
- XLXi LiJul 8, 20234.0I just came for a stamp and to mail an envelope. Cool building. Doesn’t seem to have full functions / displays as another post office might due to the counter set up still being the historic style. Counter seems to only have space for one customer service station (1 worker) so you may be in line for a bit. I recommend coming early. Friendly staff member, though, and convenient location.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service location at 323 E Chapel Hill St in Durham, NC?
They offer mailing and shipping services, money orders, PO Boxes, passport processing, gift cards, and more.
Can I get a new passport application and photo at this USPS location?
Yes, first-time passport applications and photos are accepted here. You need to complete and print your application before applying and schedule an appointment for photo services.
Is an appointment required for passport services at this USPS office?
Most passport services require an appointment using the online scheduler, though there are limited walk-in hours at select locations.
What is the cost to get a passport photo at this USPS?
The current fee for a passport photo is $15.
Can I rent a PO Box at this USPS location and how do I do it?
Yes, you can search and reserve a PO Box online, then complete the setup in person at this location with valid ID.
What are the operating hours of the United States Postal Service at 323 E Chapel Hill St?
Monday through Friday from 9:00 AM to 5:00 PM. Closed on Saturdays, Sundays, and certain holidays.
How can nearby public and government buildings like the US District Court and Durham Post Office assist customers visiting this USPS?
Customers can access various related services conveniently since these government buildings are close, possibly combining errands like mail services, court matters, or government agency visits in one trip.
What dining options are near the USPS location for customers before or after their visit?
Nearby restaurants like QueenBurger, Queeny's, Rue Cler, and The Roof offer great choices for burgers, French cuisine, American dishes, and cocktails.
Are there any professional legal services close to the United States Postal Service at 323 E Chapel Hill St?
Yes, legal services such as Kisala Law Firm, Hanline Law, and Laurice C. McClain, Attorney at Law are nearby for clients who may need legal advice.
How can I find more information or schedule appointments online for this USPS location?
You can visit their website at https://tools.usps.com/locations/details/1438143 or use the provided online reservation URL for appointments and service info.
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