Brand Certified
United States Postal Service
2.3(203 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3710 Shannon Rd, Durham, NC
27707, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3710 Shannon Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.3
203 reviews
5 stars
53
4 stars
7
3 stars
9
2 stars
9
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed; some customers report friendly and helpful service, while others describe rudeness and dismissive attitudes.
Safety Concerns
There are serious safety issues reported, including a broken exit door that poses a risk to customers.
Service Efficiency
Customers frequently mention long wait times and understaffing, leading to frustration during visits.
Package Handling
Numerous complaints about lost or mishandled packages, with customers expressing dissatisfaction over the handling of their mail.
- GGGregoryJan 23, 20261.0Visited this post office and had an absolutely unacceptable experience. The exit door was broken, so customers were forced to leave through the entrance, which is clearly not designed or marked as a proper exit. While exiting, the door swung back and cracked me directly in the forearm, cutting it open. This is a serious safety hazard and should never happen—especially in a government-operated building that’s supposed to meet basic safety standards. Broken exits, improper traffic flow, and doors that can injure customers is beyond negligent. This isn’t just an inconvenience; it’s an injury caused by unsafe conditions, and it’s completely unacceptable. Someone is going to get seriously hurt if this isn’t addressed immediately. This situation feels lawsuit-worthy, and at the very least, management needs to take responsibility and fix these hazards before anyone else is injured.
- KSKirsten SalpiniJan 20, 20265.0I’m surprised that this location has so many negative reviews: both staff members I interacted with today were friendly and helpful, and I witnessed them behave as such to other customers as well. Good USPS location!
- RHRyan HancockJan 10, 20261.0I honestly dread going to this post office the few times of year I mail items. The staff is extremely rude and acts as if you must bow down to them to mail anything. This USPS in Durham just has to do better.
- JOJustin OakleyDec 30, 20251.0It seems like every year their services get worse. Not delivering packages due to slight inconveniences, losing or delivering empty packages, and at the actual store front there seems to be no accountability or emphasis on providing quality service.
- AYAishah YoungDec 29, 20251.0One of the WORST....lost Amazon package...didn't care told me not to worry Amazon will replace...Settlement Checks never made it....no way to make a claim...license got a picture of the mail to confirm a delivery from DMV...1 month still did NOT receive...Post office employees think its a game to waste your time at this location. Very slow and nonchalant about any concerns..
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3710 Shannon Rd offer?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and can also take passport photos with an appointment.
Do I need an appointment for passport services at this Post Office?
Most passport services require scheduling an appointment using the online scheduler, though some walk-in hours are available at select locations.
What are the operating hours of the Post Office on Shannon Rd?
Monday to Friday, it is open from 9:00 AM to 5:00 PM; Saturday from 9:00 AM to 1:30 PM; closed on Sundays and certain holidays.
How can I rent a PO Box at this location?
You can search and reserve a PO Box online, then complete the setup in person with two forms of ID at the Post Office.
Are PO Boxes accessible after normal lobby hours at this Post Office?
Most locations offer 24/7 lobby access to PO Boxes; check with this Post Office for exact access hours.
Where can I eat nearby the United States Postal Service on Shannon Rd?
Nearby dining options include Pops Backdoor South for pizza, Bull and Bean cafe for breakfast and brunch, and Hope Valley Diner for American cuisine.
What shopping centers are near this Post Office?
Hope Valley Square shopping center is close by, offering various shopping options for your convenience.
Are there any nearby fitness or recreational facilities?
Yes, Elite Human Performance gym is located nearby offering sports and active life services.
What nearby services can I find around 3710 Shannon Rd besides the Post Office?
There are various nearby services including real estate agencies like Guiding Light Properties, repair contractors like MoHandymen LLC, and health providers like Levin Endodontics.
Brand Certified Facts from United States Postal Service
United States Postal Service partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website