Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #5399 in Durham offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 2 Blocks North Of I-40 Cross Hwy 54 On Right.
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
150 reviews
5 stars
92
4 stars
3
3 stars
4
2 stars
6
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of individual employees like Lupe and Charlie for their exceptional service.
Service Speed
While some reviews highlighted quick service, others noted long wait times, especially during busy periods, indicating inconsistency in service speed.
Staff Attitude
Feedback varied significantly regarding staff attitude, with some customers experiencing rudeness or impatience, while others reported positive and courteous interactions.
Operational Issues
Several reviews pointed out problems with the store's adherence to posted hours, with complaints about being closed during advertised times and long waits due to understaffing.
Pricing Concerns
Customers expressed dissatisfaction with additional charges for services like printing and packaging, feeling these fees were unnecessary or excessive.
- SZSheila Zerehi2 days ago5.0Staff are always helpful and friendly there.
- ASAdnan Saleem5 days ago5.0I just loved the way she helped me. I wish I could pay some tip. She was amazing!
- AWAndrew WynkoopNov 11, 20255.0I get anxious when having to ship things because I often get confused about what to do, what is needed, and how to pay for things. However, this was such an easy experience in the staff were extremely friendly and helpful. I will definitely be coming back when I need to ship things in the future, due to how nice the staff were.
- TLToni LindoNov 11, 20255.0Chloe was extremely accommodating! Despite their dolly being broken, she went out of her way to help me carry a heavy package inside the post office. She's always kind, professional, and helpful. This was just another example of her many great qualities!
- RGRosita GunnNov 8, 20255.0Always had very good experience. Friendly and extremely helpful workers. The only location I go to.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the operating hours of The UPS Store in Durham?
The UPS Store in Durham is open Monday to Friday from 9:00 AM to 7:30 PM, Saturdays from 10:00 AM to 5:00 PM, and Sundays from 10:00 AM to 3:00 PM. Holiday hours may vary.
What services does The UPS Store #5399 offer?
The UPS Store #5399 offers packing, shipping, printing, document finishing, mailbox services, notary service, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store located in Durham?
It is located at 6409 Fayetteville Rd, Ste 120, Durham, NC 27713, 2 blocks north of I-40 across Highway 54 on the right.
Can I use The UPS Store for mailbox rental and mail services?
Yes, The UPS Store offers mailbox rental services for all your mail and packages.
What payment options are accepted at The UPS Store in Durham?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Is The UPS Store in Durham open on Sundays?
Yes, it is open on Sundays from 10:00 AM to 3:00 PM, but hours may vary on holidays.
Are there any shredding services near The UPS Store in Durham?
Yes, Shred Nations offers shredding services nearby, which customers might find useful in addition to The UPS Store's shredding options.
What nearby stores can customers visit for beauty or fashion products near The UPS Store?
Nearby stores such as Dolce & Diva, a clothing store, and Luxury Nails Spa offer retail and beauty services close to The UPS Store.
Are there any mobile phone service providers nearby The UPS Store?
Yes, T-Mobile, a mobile phone store and telecommunications company, is located near The UPS Store, which can be convenient for customers needing phone services.
What should I know about holiday closures for The UPS Store in Durham?
The UPS Store is closed on November 27, 2025; December 25, 2025; December 31, 2025; January 1, 2026; and January 19, 2026. On other holidays, they may have regular hours.